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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191592599
Report Date: 08/19/2024
Date Signed: 08/19/2024 02:33:07 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2024 and conducted by Evaluator Jewel Baptiste
COMPLAINT CONTROL NUMBER: 28-AS-20240813123829
FACILITY NAME:FOUNDERS HOUSE OF HOPEFACILITY NUMBER:
191592599
ADMINISTRATOR:JAZELLE TURCATOFACILITY TYPE:
735
ADDRESS:18025 PIONEER AVE.TELEPHONE:
(562) 860-3351
CITY:ARTESIASTATE: CAZIP CODE:
90701
CAPACITY:98CENSUS: 82DATE:
08/19/2024
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Administrator Joshua Lajara TIME COMPLETED:
02:47 PM
ALLEGATION(S):
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Facility Has bed begs
Facility indoor temperature is too hot
INVESTIGATION FINDINGS:
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On 08/19/2024 at 08:50 a.m., Licensing Program Analyst (LPA) Jewel Baptiste conducted an initial complaint visit, to investigate the allegations listed above. LPA met with Administrator Joshua Lajara, Assistant Administrator Erlinda Ramos, and Facility Coordinator Ronaida Manzo, and explained the reason for the visit.

During the visit, LPA Baptiste obtained staff roster, client roster and Orkin pest control invoices. A facility tour was conducted with the Facility Coordinator. LPA toured rooms #2, 11, 17, 18, 28, 36A, 40, 42 and 44. Interviews was conducted with the Administrator and a total of four (4) staff who shall be referred to as S1 through S4. LPA interviewed a total of 9 clients who shall be referred to as: C1 through C9.

Report continued on 9099c
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Lisa HicksTELEPHONE: (323) 213-1556
LICENSING EVALUATOR NAME: Jewel BaptisteTELEPHONE: (323) 400-9594
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20240813123829
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: FOUNDERS HOUSE OF HOPE
FACILITY NUMBER: 191592599
VISIT DATE: 08/19/2024
NARRATIVE
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The investigation reveals the following: Regarding " Facility Has bed begs", it is alleged that the facility has bed bugs. According to the Administrator, there is one (1) room that currently has bed bugs. The Administrator further stated they were contacted by the VA regarding a client who had bed bugs. They then called Orkin pest control, and they confirmed the room had bed bugs. The adjacent rooms were checked and were cleared from having bed bugs. All 4 staff corroborated the Administrator’s interview. 5 out of 9 clients stated they have not heard or seen bed bugs in the facility. 4 out of 9 clients stated they have heard the facility had bedbug’s downstairs. During the tour LPA did not observe bed bugs in the rooms. LPA observed the room confirmed of having bed bugs, and noticed everything was bagged and closed off, waiting for Orkin to do treatment.

The investigation reveals the following: Regarding "Facility indoor temperature is too hot”, it is alleged that the facility is too hot. The interview with the Administrator confirmed the facility do not have central heating system and some rooms have a wall unit for cooling. 2 out of the 4 staff confirmed the facility is really hot. 7 out of 9 clients confirmed the facility is hot. During the investigation LPA Baptiste observed the facility was hot and without a wall system to gauge the current facility temperature.

Based on LPA observation, interviews and file review, the preponderance of evidence standard has been met, therefore, the above allegations is found to be SUBSTANTIATED. California Code of Regulation, Title 22 are being cited on the attached LIC9099D.



Exit interview conducted with Administrator Joshua Lajara and Assistant Administrator Erlinda Ramos. A copy of this record provided, and appeals rights given.
SUPERVISOR'S NAME: Lisa HicksTELEPHONE: (323) 213-1556
LICENSING EVALUATOR NAME: Jewel BaptisteTELEPHONE: (323) 400-9594
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20240813123829
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: FOUNDERS HOUSE OF HOPE
FACILITY NUMBER: 191592599
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/19/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/02/2024
Section Cited
CCR
80087(a)(1)
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 Buildings and Grounds. Licensees shall take measures to keep the facility free of flies and other insects.
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Administrator will ensure that a visual inspection is conducted in ALL the clients bedrooms and the infested rooms will be immediately treated. A report of all the rooms treated and A PLAN OF ACTION, which may require retaining a professional pest control company to specifically treat the bedbugs and roaches, will be also be submitted to CCLD documenting
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Based on interviews the facility was confirmed to having bedbugs in room #18, which poses/posed a potential health, safety or personal rights risk to
persons in care.
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how the facility will ensure that all clients rooms and common areas are free from bed bugs by 09/02/2024.
Type B
09/16/2024
Section Cited
CCR
80088(a)(1)
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80088 Furniture, Fixtures, Equipment, and Supplies
(a) A comfortable temperature for clients shall be maintained at all areas. (1)The licensee shall maintain the temperature in rooms that clients occupy between a minimum of 68 degrees F (20 degrees C) and a maximum of 85 degrees F (30 degrees C).
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The Administrator will ensure the temperature is maintain per regluation by POC due date. LPA will return on a later date to check the facility temperature.
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Based on interviews an observation, 7 out of 9 clients stated the facility is too hot. LPA also felt the facility was too hot while at the facility, which poses/posed a potential health, safety or personal rights risk to
persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Lisa HicksTELEPHONE: (323) 213-1556
LICENSING EVALUATOR NAME: Jewel BaptisteTELEPHONE: (323) 400-9594
LICENSING EVALUATOR SIGNATURE:

DATE: 08/19/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/19/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 3