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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191592637
Report Date: 04/07/2026
Date Signed: 04/07/2026 03:06:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2026 and conducted by Evaluator Blanca Gonzalez
COMPLAINT CONTROL NUMBER: 28-AS-20260324094851
FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
191592637
ADMINISTRATOR:LAURA BRADSHAWFACILITY TYPE:
775
ADDRESS:452 W. BADILLO ST.TELEPHONE:
(626) 858-5267
CITY:COVINASTATE: CAZIP CODE:
91723
CAPACITY:30CENSUS: 14DATE:
04/07/2026
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Assistant Program Director Laura OvalleTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff does not ensure facility is kept at a comfortable temperature for clients in care.
Staff do not ensure clients are treated with dignity and respect in his relationships.
Staff does not ensure clients personal rights.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Blanca Gonzalez conducted a subsequent complaint visit regarding the allegations listed above. LPA met with Assistant Program Director Laura Ovalle and explained the purpose of the visit.

The investigation consisted of the following: On 03/27/26 LPA Gonzalez conducted the initial 10-complaint visit and requested copies of Personnel Roster, Client Roster, reviewed facility program design/goals, toured facility physical plant, obtained copy of A/C technician service invoice dated 03/12/26 and interviewed staff #1- #2 (S1-S2). During today’s visit LPA Gonzalez conducted a tour of the physical plant, interviewed staff #3-#5 (S3-S5), and interviewed clients #1- #2 (C1-C2).
continued on LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 28-AS-20260324094851
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 191592637
VISIT DATE: 04/07/2026
NARRATIVE
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Regarding allegation “Staff does not ensure facility is kept at a comfortable temperature for clients in care,” it was reported that during a severe heat wave, management restricted the use of air conditioning by physically locking the unit and requiring personal authorization for its use resulting in dangerously high indoor temperatures from March 16–20. LPA interviewed five (5) staff. 5 out of 5 staff deny the allegation. S1 indicated the thermostat is set at 72°F and is set on auto. LPA observed thermostat read 73°F as room temperature, but the thermostat was set to “auto,” “cool,” and “72°F.” S1 stated some rooms at the facility may feel hot due to the sunlight coming in through the windows, in which case staff can utilize fans or move clients to another room. LPA observed fans in different rooms. S2 stated the facility follows the regulation regarding maintaining a comfortable room temperature by setting the thermostat at 72°F. S2 stated they were advised by the A/C technician that any temperature set below 71°F risked seizing the compressor and the A/C not working at all. S2 stated the locked cover over the thermostat was installed due to the thermostat appearing to have been tampered with previously. LPA reviewed an invoice dated 03/12/26 from an A/C technician stating, “thermostat was cracked again and could not see anything on the screen…thermostat tested and operating properly.” S4 stated “it got warm” but clients did not appear to be in distress or uncomfortable. LPA interviewed two (2) clients. C1 stated the room temperature is OK, not too hot or too cold. C1 stated the temperature is comfortable and had not been too hot. C2 stated if it’s hot, staff turn the A/C on.

Regarding allegation “Staff do not ensure clients are treated with dignity and respect in his relationships,” it was reported that management displayed demeaning and unprofessional behavior referring to a client with demeaning language while patting their head. 5 out of 5 staff interviewed deny the allegation. S1, S4 and S5 stated they have never seen staff pat clients on the head or talk down to clients. S3 stated clients are treated with respect. S2 stated they acknowledge all clients and give verbal praise like “good job.” C1-C2 stated staff treat them well, with respect and have not been patted on the head or seen any staff pat a client on the head.

continued on LIC 9099C

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 28-AS-20260324094851
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 191592637
VISIT DATE: 04/07/2026
NARRATIVE
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page 3

Regarding allegation “Staff does not ensure clients personal rights,” it was reported that management overrode client rights regarding personal electronics. 5 out of 5 staff deny the allegation. S4 stated they had not heard any staff deny clients use of their devices. S1 stated clients are encouraged to interact with others but are not denied use of personal electronics. S3 stated a client was encouraged to put their device away and to interact with others but not denied use of device. S5 stated clients are encouraged to not use devices during lunch but are not denied use of devices. C1-C2 stated they are not denied use of their personal electronic devices.

Based on observation, record review and interviews, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted and copy of this report was provided to Assistant Program Director Laura Ovalle.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3