191592637-6-4-2026-28-AS-WSHO-DV6TPU-20260618145452

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191592637
Report Date: 06/04/2026
Date Signed: 06/04/2026 03:43:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Mayra Cota

COMPLAINT CONTROL NUMBER: 28-AS-20260526094739

FACILITY NAME:	ADULT BASIC LEARNING ENVIRONMENT, INC.		FACILITY NUMBER:	191592637
ADMINISTRATOR:	LAURA BRADSHAW		FACILITY TYPE:	775
ADDRESS:	452 W. BADILLO ST.		TELEPHONE:	(626) 858-5267
CITY:	COVINA	STATE: CA	ZIP CODE:	91723
CAPACITY:	30	CENSUS: 14	DATE:	06/04/2026
		UNANNOUNCED	TIME BEGAN:	09:45 AM
MET WITH:	Laura Ovalle, Assistant Program Director		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Administrator is not present in the facility an adequate time to administer the program.
Licensee does not ensure staff provide adequate care and supervision to clients.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA), Mayra Cota, conducted a 10-day complaint investigation visit regarding the above-mentioned allegations. LPA met with Laura Ovalle, Program Director Assistant, and the reason for today’s visit was explained.

The investigation consisted of the following:

LPA obtained copies of staff and client rosters, toured the facility, conducted interviews with Staff 1 – Staff 8 (S1-S8) and Client 1 – 2 (C1-C2). LPA reviewed and obtained copies of S1’s timesheets from 4/6/2026 – 6/4/2026 and Program Training topics and sign-in log.

The investigation revealed the following:
***Continues on LIC 9099-C***

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260526094739

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.	FACILITY NUMBER: 191592637
	VISIT DATE: 06/04/2026

NARRATIVE

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Regarding: Administrator is not present in the facility an adequate time to administer the program.
It is alleged that since 3/2026, the administrator is “in and out,” shows up occasionally and then leaves.
Interviews with (8) out of (8) staff indicated that the facility has an administrator who is always present at the facility and is present at the facility an adequate amount of time. Staff stated that S1, who is stationed to work at the facility full time, Monday - Friday, 7:30 a.m. – 4:40 p.m. conducts administrative duties, daily. Staff indicated that administrator #2 (S2), who is overseeing a sister facility, conducts visits to this facility (3) to (4) times per week for (1) to (2) hours per visit. Interview with S1and S3 indicated that when S2 is not at this facility, S2 is checking in daily with S1 and S3 via phone calls. S1 and S3 further indicated that when S2 visits the facility, they provide administrative support where needed. Interviews with (5) staff indicated that S1 is always at the facility providing administrative support and following through with duties. Five staff further indicated that if S1 has to step away for lunch or on scheduled breaks, S1 informs staff before stepping away. Review of S1’s timesheets indicated that S1 is at the facility Monday – Friday, 7:30 a.m. – 4:30 p.m. LPA conducted interview with C1 and C2 and they indicated that staff are nice and their needs are being met. LPA was unable to interview additional clients due to communication limitations. Interviews conducted and record reviews do not corroborate the allegation that the administrator is not present an adequate amount of time to administer the program.
Regarding: Licensee does not ensure staff provide adequate care and supervision to clients.

It is alleged that there is not adequate administration of the facility ensuring that staff are interacting with clients instead of just sitting around.

S1 – S3 deny the allegation. Interviews with S1- S3 indicated that the facility provides adequate supervision of staff to ensure that staff and clients are engaged during the day. S1 – S3 stated that since S1 was hired in March 2026, facility staff have received refresher training regarding staff and client engagement which was conducted on 5/20/2026. S1-S3 further indicated that staff interact with clients during the planned and open-ended activities that take place every day. Interviews with (4) out of (5) staff who work directly with the clients in care stated that they engage with clients during day program routines. Staff stated that they engage with clients by communicating with them and planning and preparing for activities using the facility’s “Choice Board.” Staff indicated that the “Choice Board” is updated weekly so that activities can be rotated to promote variety and interest. Staff further indicated that they encourage engagement by providing activities like exercise, art, games, and conversations.

***Continues on LIC 9099-C***

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20260526094739

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.	FACILITY NUMBER: 191592637
	VISIT DATE: 06/04/2026

NARRATIVE

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Staff further stated that if clients do not wish to participate, other options are offered to help maintain engagement. Staff stated that they are trained in client and staff engagement, which is discussed during staff meetings. LPA conducted interviews with C1 and C2 and they indicated that they like the activities provided by the facility and have no concerns with staff interactions. LPA was unable to interview additional clients due to communication limitations. LPA conducted tour of the facility and observed sufficient activity items readily available for use. LPA also noted that staff and client ratios were being observed and clients engaged with staff in various activities like mealtimes, table games and relaxation. LPA reviewed the “Choice Board” in the main activity room and noted visual and literary accessibility for clients. Also, review of records indicated that the facility had an in-service training on 5/20/2026 in which staff and client engagement was discussed with staff. Interviews, observations and record review do not corroborate the allegation that licensee is not ensuring that staff are providing adequate care and supervision to clients.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. An exit interview was conducted, and a copy of this report was provided.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Mayra Cota
LICENSING EVALUATOR SIGNATURE:	DATE: 06/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/04/2026

LIC9099 (FAS) - (06/04)

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