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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191592637
Report Date: 02/12/2026
Date Signed: 02/12/2026 04:33:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Blanca Gonzalez
COMPLAINT CONTROL NUMBER: 28-AS-20260206103857
FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
191592637
ADMINISTRATOR:LAURA BRADSHAWFACILITY TYPE:
775
ADDRESS:452 W. BADILLO ST.TELEPHONE:
(626) 858-5267
CITY:COVINASTATE: CAZIP CODE:
91723
CAPACITY:30CENSUS: 12DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Evelyn SerranoTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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Due to staff negligence, clients were locked out of the day program for an extended period of time
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Blanca Gonzalez conducted an unannounced initial 10-day complaint investigation visit regarding the above allegation. LPA Gonzalez was greeted by staff, and the purpose of the visit was explained.

The investigation consisted of the following: LPA Gonzalez requested and obtained copies of Personnel Roster, Client Roster and reviewed in-service staff trainings. LPA toured the facility physical plant, interviewed staff #1-6 (S1- S6) and attempted interviews with clients.

continued on LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 28-AS-20260206103857
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 191592637
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/12/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/26/2026
Section Cited
CCR
82022(h)
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82022(h)Plan Of Operation
The day program shall operate in accordance with the terms specified in the plan of operation and may be cited for not doing so.
This requirement is not met as evidenced by:

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The Director will submit a written statement indicating how to prevent the situation from happening again and submit to LPA via email by POC due date.
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Based on interviews the plan of operations was not followed in that operating hours are from 9:00am-2pm and the facility was not open at 9am.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 28-AS-20260206103857
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 191592637
VISIT DATE: 02/12/2026
NARRATIVE
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Regarding allegation “Due to staff negligence, clients were locked out of the day program for an extended period of time”: it was reported that staff and disabled clients were locked out of the facility past the scheduled start time of 9am. Facility gates and doors were locked, staff and clients remained outdoors in the parking area creating an unsecured environment. Staff and clients remained outdoors for about 40 minutes until staff with keys to open the facility arrived to unlock the gate and doors. Lack of access resulted in client altercation.

The investigation revealed (6) out of (6) staff interviewed confirmed the facility was locked and inaccessible to clients at 9am, when clients are scheduled to begin arriving. (5) out of (6) staff stated this had not happened before. (3) out of (6) staff stated the gate to the patio and facility doors were locked until about 9:40am when a staff member with keys arrived to unlock the gate and facility doors. (2) out of (6) stated the facility doors were locked at 9am, however, the matter was handled in a timely manner, and clients were not unsupervised and being attended to by staff on site. All staff interviewed indicated that nobody was allowed entry to the facility at 9am on 02/06/2026 during business hours. Per interviews conducted, 3-4 staff were on site and about 10 clients were in the parking lot and patio area. LPA attempted to interview clients. Due to cognitive ability, clients were not able to answer LPA’s questions.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

Per California Code of Regulations, Title 22, deficiencies are being cited on the attached LIC 9099D.

Exit interview held, and a copy of this report and appeal rights provided to Assistant Program Director.

SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/06/2026 and conducted by Evaluator Blanca Gonzalez
COMPLAINT CONTROL NUMBER: 28-AS-20260206103857

FACILITY NAME:ADULT BASIC LEARNING ENVIRONMENT, INC.FACILITY NUMBER:
191592637
ADMINISTRATOR:LAURA BRADSHAWFACILITY TYPE:
775
ADDRESS:452 W. BADILLO ST.TELEPHONE:
(626) 858-5267
CITY:COVINASTATE: CAZIP CODE:
91723
CAPACITY:30CENSUS: 12DATE:
02/12/2026
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Evelyn SerranoTIME COMPLETED:
04:45 PM
ALLEGATION(S):
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9
Staff are not properly trained to deal with client behaviors
INVESTIGATION FINDINGS:
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13
Licensing Program Analyst (LPA) Blanca Gonzalez conducted an unannounced initial 10-day complaint investigation visit regarding the above allegation. LPA Gonzalez was greeted by staff, and the purpose of the visit was explained.

The investigation consisted of the following: LPA Gonzalez requested and obtained copies of Personnel Roster, Client Roster and reviewed in-service staff trainings. LPA toured the facility physical plant, interviewed staff #1-5 (S1- S5) and attempted interviews with clients.

continued on LIC 9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 28-AS-20260206103857
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK ASC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: ADULT BASIC LEARNING ENVIRONMENT, INC.
FACILITY NUMBER: 191592637
VISIT DATE: 02/12/2026
NARRATIVE
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Regarding the allegation ”Staff are not properly trained to deal with client behaviors”: it was reported that staff could not properly separate or de-escalate clients, leading to the physical altercation between clients. Investigation revealed (4) out of (5) staff stated the facility conducts regular in-service trainings. S1 and S3 stated in-service trainings are conducted monthly and cover various topics. LPA observed in-service training log for training consisting of “Basic Behavior Modification” and “Mild Behavior Management” conducted on 06/25/25. S4 stated they feel they receive training appropriate for the facility type. LPA attempted to interview clients. Due to cognitive ability, clients were not able to answer LPA’s questions.

Based on interviews and record review, although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted, and a copy of this report was provided to Evelyn Serrano.
SUPERVISORS NAME: Wei Siew Ho
LICENSING EVALUATOR NAME: Blanca Gonzalez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5