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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191592947
Report Date: 04/13/2026
Date Signed: 04/13/2026 01:54:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Alberto Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20260409153340
FACILITY NAME:WOODRUFF CARE HOME INCFACILITY NUMBER:
191592947
ADMINISTRATOR:GEMMA DEOSOFACILITY TYPE:
740
ADDRESS:16409 WOODRUFF AVENUETELEPHONE:
(562) 925-6581
CITY:BELLFLOWERSTATE: CAZIP CODE:
90706
CAPACITY:88CENSUS: 87DATE:
04/13/2026
UNANNOUNCEDTIME BEGAN:
10:23 AM
MET WITH:Khrysta Margaros, Assistant Administrator. TIME COMPLETED:
01:59 PM
ALLEGATION(S):
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Staff lack of care and supervision resulted in resident on resident altercation
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alberto Lopez conducted an unannounced complaint visit regarding the above allegation. LPA met with Khrysta Margaros (Assistant Administrator) and explained the purpose for the visit.

The investigation consisted of the following: LPA reviewed and obtained staff and resident rosters, Fact sheet for R1 and R2, Medical Assessment for residential Care Facilities for Elderly for R1 and R2, incident report dated 02/03/2026 and 03/17/2026, Lakewood Police Report number and updated Individualized Service Plan for R1 dated 02/12/2026

The investigation revealed regarding allegation: Staff lack of care and supervision resulted in resident on resident altercation. It is alleged that due to lack of care and supervision of staff, two residents got into altercation. (continued on 9099C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20260409153340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
GREATER LA AC/SC, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: WOODRUFF CARE HOME INC
FACILITY NUMBER: 191592947
VISIT DATE: 04/13/2026
NARRATIVE
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(continued from 9099)

LPA interviewed three (3) staff and all three (3) denied the allegation. LPA interviewed nine (9) residents and all nine (9) where not able to corroborate the allegation. Based on interviews with staff, one (1) staff member was making rounds by R1 and R2 room on 03/12/2026 at around 4:30 pm and heard R2 in distress, Staff entered the room and saw R1 holding a hollow metal bar, that belongs on the outer part of the bathroom sink. Staff immediately removed the metal bar from R1 and separated the residents. R2 confirmed R2 was struck on her buttocks. R1 told staff that R1 thought that R2 had stolen R1 money and that is why R1 attacked R2. Police were called and R1 was detained until Los Angeles County Psychiatric team arrived and R1 was transported via ambulance and placed on 5150 hold. R1 remains on hold to date. R2 was assessed and did not suffer any injuries. R2 confirmed this. On 02/03/2026, R1 hit another resident and then returned to facility. On 02/12/2026, facility completed an updated Individualized Service Plan to address R1 behavioral issues that included extra wellness checks every two (2) hours. R1 medication was adjusted by R1 doctor. After this incident on 03/12/2026, facility can no longer accommodate higher level of care for R1 and is working with Telecare representative to find appropriate placement. The two (2) residents that were assaulted on different dates by R1 both stated that it was not due to lack of care and supervision of staff. Both stated they feel safe at facility. R1 stated that the staff does provide care and supervision to the residents.

Based on statements and interviews conducted with staff and residents and record review, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was held, and a copy of this report was provided.

SUPERVISORS NAME: Lisa Hicks
LICENSING EVALUATOR NAME: Alberto Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 04/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2