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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191593155
Report Date: 07/01/2025
Date Signed: 07/01/2025 11:15:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/07/2025 and conducted by Evaluator Glenn Trueman
PUBLIC
COMPLAINT CONTROL NUMBER: 28-AS-20250407090152
FACILITY NAME:LISA MARIE GUEST HOMEFACILITY NUMBER:
191593155
ADMINISTRATOR:OTERO, IMELDAFACILITY TYPE:
735
ADDRESS:3451 SANTA ANA ST.TELEPHONE:
(323) 587-8726
CITY:HUNTINGTON PARKSTATE: CAZIP CODE:
90255
CAPACITY:6CENSUS: 4DATE:
07/01/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Manager Robert OteroTIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff member sexually abused client in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Glenn Trueman conducted a Subsequent complaint visit to investigate the above allegation. LPA met with Robert Otero Manager and discussed the purpose of today's visit.
The initial complaint visit was conducted on 04/08/2025 and the purpose of the visit was to conduct a 24 hour Health and Safety Check. At that visit the following was done:
LPA Trueman toured the facility along with Robert Otero Manager today 04/08/2025 at 9:35 AM and the following was observed:
Facility contains 6 Client Bedrooms and 2 Client Bathrooms, dining room, living room, TV room, and activity room. Medication was administered per physician's directions 2 day perishables and 7 day non- perishables were sufficient in supply. LPA did not observe any signs of neglect, abuse or other immediate health and safety threats.
An Investigations Assignment Report was completed on 5/15/2025 by Investigator Douglas Real from the Investigation Branch (IB).
At today's visit Manager Robert Otero was interviewed and Clients C2- C4 were interviewed.
Unsubstantiated
Estimated Days of Completion:
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 28-AS-20250407090152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754
FACILITY NAME: LISA MARIE GUEST HOME
FACILITY NUMBER: 191593155
VISIT DATE: 07/01/2025
NARRATIVE
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In regards to the allegation Staff member sexually abused client in care, based on information gathered and interviews conducted it was revealed by the Department of Social Services Investigator from (IB) that an interview was conducted with Client C1 on 04/25/2025 who stated that he felt safe while living at the Lisa Marie Guest Home and denied any physical or sexual abuse by anyone (employee or resident) while he resided at the facility. The information obtained did not support the allegation.
Interviews by Client's C2- C4 who have been here from 20 years to 36 years.
All stated that they get all their meals and medication and everything has gone smoothly.
All 3 stated that staff treat them well and that they are good to them.
Also stated that there has never been any inappropriate behavior by staff. There has never been anything physical, sexual or yelling.
Said they are treated like family here.
Manager Robert Otero stated that clients are like family and are never disrespected and are treated well here. There has never been anything physical or sexual at this facility.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.
Exit interview conducted.
NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 07/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2