191595276-7-9-2026-06-CC-TNGN-DVYQCL-20260714120320

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191595276
Report Date: 07/09/2026
Date Signed: 07/09/2026 03:20:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/27/2026 and conducted by Evaluator Aiddee Nunez

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260427121839

FACILITY NAME:	HEIGHTS CHRISTIAN INFANT CENTER		FACILITY NUMBER:	191595276
ADMINISTRATOR:	ANGELA ESSLINGER		FACILITY TYPE:	830
ADDRESS:	1225 N. HACIENDA ROAD		TELEPHONE:	(562) 694-6733
CITY:	LA HABRA HEIGHTS	STATE: CA	ZIP CODE:	90631
CAPACITY:	54	CENSUS: 15	DATE:	07/09/2026
		UNANNOUNCED	TIME BEGAN:	01:05 PM
MET WITH:	Facility Representative, Rebecca Smith		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff does not provide milk or water to children.
Staff do not provide adequate supervision to children in care.
Staff handled children in a rough manner.
Staff yelled at parent in front of children in care

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPA) A. Nunez conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 5/4/2026. Upon arrival, LPA met with Facility Representative, Rebecca Smith and informed the Facility Representative the purpose of the visit is to deliver complaint findings. Census was taken and observed a total of 9 infants, 6 toddlers, and 5 staff members.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260427121839

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HEIGHTS CHRISTIAN INFANT CENTER	FACILITY NUMBER: 191595276
	VISIT DATE: 07/09/2026

NARRATIVE

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On 04/27/26 the Orange County Child Care Office received a complaint alleging (1) Staff does not provide milk or water to children, (2) Staff do not provide adequate supervision to children in care, (3) Staff handled children in a rough manner, and (4) Staff yelled at parent in front of children in care. The Reporting Party (RP) stated the following: RP sends 2 bottles of water and milk every day for Child#1 (C1) and Child#2 (C2) and the cup and bottles are unopened at pick-up. The children are very thirsty and requesting water or milk. RP states that RP has witnessed staff on the playground gathered together in one area and not providing supervision to children. RP states that RP has observed Staff# 7 (S7) and Staff# 2 (S2) being rough with the children. RP also stated that Staff# 3 (S3) yelled at RP in front of the children.

During the investigation LPA interviewed 8 staff members and obtained copies of the personnel report, children’s roster, and food logs for C1 and C2.

Regarding allegation: (1) Staff does not provide milk or water to children.

During staff interviews, all 8 of 8 staff members reported that they provide children with water or milk throughout the day. Staff #1 (S1) stated that they recognize when a child may be thirsty if the child asks for water, shows physical signs of being hot, or does not have consistently wet diapers. All 8 of 8 staff members also reported that parents provide the water and milk for their children. Staff#8 (S8) stated that staff offer water to children frequently throughout the day but do not force children to drink it. LPA reviewed C1 and C2 food logs and did not observed any concerns.

Regarding allegation: (2) Staff do not provide adequate supervision to children in care.

During staff interviews, all 8 of 8 staff members reported that children are supervised at all times while in care. S1 stated that they maintain supervision by getting down to the children's level and engaging in play with them. S2 reported that, during outdoor play, they walk throughout the playground, interact with the children, and monitor play to ensure children do not crash with one another while using toy cars. S8 stated that staff meetings emphasize the importance of maintaining 100 percent supervision by remaining actively engaged with children, moving throughout the areas, and sitting alongside children during activities.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260427121839

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HEIGHTS CHRISTIAN INFANT CENTER	FACILITY NUMBER: 191595276
	VISIT DATE: 07/09/2026

NARRATIVE

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Regarding allegation: (3) Staff handled children in a rough manner.

During staff interviews, all 8 of 8 staff members reported that they have not observed any staff member being rough with children. S2 and S7 both denied being rough with children. S2 stated S2 is typically in the classrooms for no more than 10 minutes at a time. S7 stated that when a child becomes frustrated, they comfort the child by holding them to provide reassurance and help the child feel calm and safe.

Regarding allegation: (4) Staff yelled at parent in front of children in care.

During staff interviews, all 8 of 8 staff members reported that they have not observed any staff member yell at a parent in the presence of children in care. Staff #3 (S3) denied yelling at a parent in front of children. Staff #6 (S6), who work in the same classroom as S3, stated that they have not observed S3 yell at a parent in the presence of children.

During the parent interviews, 2 out of 2 parents did not divulge any information pertaining to the allegation or express any concerns regarding care of the children.

Based on information gathered from LPA’s interviews with the 8 staff members and 2 parents, the preponderance of evidence has not been met. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation (1) Staff does not provide milk or water to children, (2) Staff do not provide adequate supervision to children in care, (3) Staff handled children in a rough manner, and (4) Staff yelled at parent in front of children in care; therefore, the allegations are UNSUBSTANTIATED.

Exit interview was conducted with Facility Representative, Rebecca Smith. The Notice of Site Visit was posted. The Facility Representative was informed that the Notice of Site Visit must be posted for 30 consecutive days. The Facility Representative was provided with a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these rights. First level appeals should be sent to the regional manager at the address listed above.
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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Aiddee Nunez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026

LIC9099 (FAS) - (06/04)

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