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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191596896
Report Date: 09/04/2025
Date Signed: 09/04/2025 12:26:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/16/2025 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20250616131720
FACILITY NAME:ISAAC FAMILY CHILD CAREFACILITY NUMBER:
191596896
ADMINISTRATOR:ISAAC, NERRIS H.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(424) 785-6217
CITY:LYNWOODSTATE: CAZIP CODE:
90262
CAPACITY:14CENSUS: 1DATE:
09/04/2025
UNANNOUNCEDTIME BEGAN:
11:00 AM
MET WITH:Licensee Nerris IsaacTIME COMPLETED:
11:29 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Uncleared Adults in the home
Children use the bathroom while adults shower
Licensee is providing care for children for more than 24 hour period
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced complaint inspection at the facility. LPA met with Licensee and advised her of the reason for the visit. There was one child present during the inspection. During the investigation interviews were conducted with Licensee, parents, children and residents of the home. Interviews conducted did not corroborate the allegations. LPA verified all adults residing in the home have a valid criminal record clearance. Per Licensee Adult 1, has not resided in the home since about 10 years ago. Per Licensee and adult resident interviewed, the children are asked if they need to use the restroom before any adults use the restroom for personal use. Parents interviewed stated the Licensee sometimes provides overnight care to accomodate their working schedules. Per Licensee, she occassionaly provides overnight care or children will arrive in the early hours of the morning due to parents working schedules. The allegations are unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview conducted with Licensee, Nerris Isaac. A copy of the report and a notice of site visit were provided.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 09/04/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/04/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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