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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191596896
Report Date: 02/24/2025
Date Signed: 02/24/2025 03:17:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2024 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20241209124357

FACILITY NAME:ISAAC FAMILY CHILD CAREFACILITY NUMBER:
191596896
ADMINISTRATOR:ISAAC, NERRIS H.FACILITY TYPE:
810
ADDRESS:TELEPHONE:
(424) 785-6217
CITY:LYNWOODSTATE: CAZIP CODE:
90262
CAPACITY:14CENSUS: 1DATE:
02/24/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee Nerris Isaac TIME COMPLETED:
10:05 AM
ALLEGATION(S):
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Uncleared adult in home.
Child wandered away from the facility
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Jeanette Estrada and Tyler Reyes conducted an unannounced complaint inspection. LPA met with Licensee Nerris Isaac and advised her of the reason for the visit. LPAs observed one child during the inspection.
During the investigation LPA conducted interviews with Licensee, Assistant #1 and parents. Per interviews with Licensee and Staff 1, there have been no events where a child has wandered away from the facility and returned to their home. Parent interviews revealed that they have been enrolled at the facility for many years. Per parents interviewed, they feel their children are safe and properly supervised at all times by the Licensee and staff while they are at the facility. Per parents interviewed, they are aware that children spend most time inside per the children’s decision. At this time is the Department is not able to determine if a child has wandered away from the facility therefore the allegation is unsubstantiated.

continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 54-CC-20241209124357
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ISAAC FAMILY CHILD CARE
FACILITY NUMBER: 191596896
VISIT DATE: 02/24/2025
NARRATIVE
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LPA reviewed the list of associated individuals with a criminal record clearance with the Licensee. LPA observed 4 individuals who currently live in the home and are on the clearance list during the inspection. LPA inquired with Licensee about Adult #1 who is named on the report. Per report submitted to the Department, Adult #1 lives in the home. Per Licensee, Adult #1 does not live in the home. LPA interviewed parents who stated they have not come into contact with anyone at the facility who they do not recognize. Per Licensee, they are not aware of where Adult #1 currently resides. Licensee provided a declaration stating Adult #1 does not live in the home and she is not aware of where she resides.

The allegations are unsubstantiated. Unsubstantiated – A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted with Licensee, Nerris Isaac. A copy of the report and a notice of site visit were provided.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 02/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/24/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4