191600093-11-4-2025-11-AS-SCIS-DTRUG7-20260504153348

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191600093
Report Date: 10/31/2025
Date Signed: 11/04/2025 09:51:31 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251021114833

FACILITY NAME:	BAY BREEZE CARE		FACILITY NUMBER:	191600093
ADMINISTRATOR:	HONEYLET URREA		FACILITY TYPE:	735
ADDRESS:	1653- 55 SANTA FE AVE		TELEPHONE:	(562) 432-8033
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90813
CAPACITY:	76	CENSUS:	DATE:	10/31/2025
		UNANNOUNCED	TIME BEGAN:	08:07 AM
MET WITH:	ANNA PEJI - ASSISTANT ADMINISTRATOR		TIME COMPLETED:	04:55 PM

ALLEGATION(S):

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Staff does not keep facility free from pests.
Staff does not safeguard resident’s belongings.

INVESTIGATION FINDINGS:

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On 10/31/2025 at approximately 8:10 AM, Licensing Program Analyst (LPA) Troy Watson made an initial unannounced complaint visit to the facility listed above. LPA met with the administrator Honeylet Urrea and the purpose of the visit was explained. LPA was granted entry into the facility.

Investigation consisted of the following:

On 10/31/2025, LPA Troy Watson requested, reviewed, and received copies of the Personnel Report, Roster of Facility Clients/Residents, Acme Line Co, Inc. Invoices (Dated:09/10/25 – 09/15/25), Impressive Exterminating service notification receipts (Dated:06/12/25-09/30/25), Nice Furniture Invoices (Dated:09/16/25-10/09/25), Amazon.com purchase orders (Dated:09/10/25-09/22/25) and Theft & Loss Prevention Training Handout. LPA Watson conducted interviews with the Administrator/ Honeylit Urrea (A1), Staff #1-#6 (S1-S6) and Clients # 1 – #7 (C1-C7).
CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 11-AS-20251021114833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BAY BREEZE CARE	FACILITY NUMBER: 191600093
	VISIT DATE: 10/31/2025

NARRATIVE

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Investigation revealed the following:

Allegation: Staff do not keep the facility free from pest.

On 10/31/2025 between (9:50 AM – 10:30 AM) LPA Watson interviewed Administrator/Honeylet Urrea (A1), who stated she began working in the facility in August of 2025. A1 stated there was an infestation of bed bugs and roaches in the facility. A1 stated she employed Impressive Exterminating pest control, and they have treated the facility for roaches as well as bed bugs since 9/10/25. The department obtained and reviewed pest control service summaries (Dated: 06/12/25 - 09/30/25). The department obtained and reviewed Acme Linen Co. (Dated: 09/10/25 - 09/15/25). The department found that Acme Linen Co. Inc, replaced pillows, blankets, and mattress covers. On 10/31/25, the department obtained and reviewed documents Amazon.com purchase orders (Dated: 09/10/25-09/22/25) for bed frames and mattresses. The facility replaced all clients’ bedding, mattresses, and bedframes in all rooms affected by insects. On 10/31/2025 between (10:30 AM-11:30 AM) LPA Watson interviewed Clients#1- #7 (C1-C7). Out of those interviewed, 6 out of 7 clients denied the allegation. On 10/31/2025 between (10:30 AM-11:30 AM) LPA Watson conducted interviews with Staff #1-#6 (S1-S6) and found 6 out of the 6 Staff interviewed denied the allegation.

Based on information gathered and records reviewed there is insufficient evidence to support the stated allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited.

Allegation: Staff does not safeguard clients’ belongings.

CONTINUED ON LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 11-AS-20251021114833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BAY BREEZE CARE	FACILITY NUMBER: 191600093
	VISIT DATE: 10/31/2025

NARRATIVE

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Based on information gathered and records reviewed there is insufficient evidence to support the stated allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited.

An exit interview was conducted with the Assistant Administrator Anna Peji and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 11-AS-20251021114833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BAY BREEZE CARE	FACILITY NUMBER: 191600093
	VISIT DATE: 10/31/2025

NARRATIVE

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On 10/31/2025 between (9:50 AM – 10:30 AM) LPA Watson interviewed Administrator/Honeylet Urrea (A1), who stated that she began working in the facility in August of 2025, she has never filed an Unusual Incident Report or received any reports from the clients or staff about theft in the facility. The department obtained and reviewed the Theft & Loss Prevention Training Handout, and it showed that all staff signatures (Dated: 10/30/25) received training in theft and loss prevention. The department interviewed Staff #1- #6 (S1-S6). Out of those interviewed 6 out of 6 staff interviewed denied the allegation. On 10/31/2025 between (10:30 AM-11:30 AM) LPA Watson interviewed Clients#1- #7 (C1-C7). Out of those interviewed, 7 out of 7 clients denied the allegation. The department requested but did not obtain Unusual Incident Reports regarding theft of client’s belongings. No documents could be provided by A1 that showed evidence of belongings being stolen from clients’ rooms because no reports from clients or staff had been filed for theft.

Based on information gathered and records reviewed there is insufficient evidence to support the stated allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated. No deficiencies were cited.

An exit interview was conducted with the Assistant Administrator Anna Peji and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

LIC9099 (FAS) - (06/04)

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