191600093-4-23-2026-11-AS-SCIS-DTRUG6-20260504153348

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191600093
Report Date: 04/23/2026
Date Signed: 04/23/2026 12:07:49 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/21/2025 and conducted by Evaluator Troy Watson

PUBLIC

COMPLAINT CONTROL NUMBER: 11-AS-20251021114833

FACILITY NAME:	BAY BREEZE CARE		FACILITY NUMBER:	191600093
ADMINISTRATOR:	HONEYLET URREA		FACILITY TYPE:	735
ADDRESS:	1653- 55 SANTA FE AVE		TELEPHONE:	(562) 432-8033
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90813
CAPACITY:	76	CENSUS: 53	DATE:	04/23/2026
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Assistant Administrator Anna Peji		TIME COMPLETED:	12:07 PM

ALLEGATION(S):

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Staff does not keep facility free from pests.
Staff does not safeguard resident’s belongings.

INVESTIGATION FINDINGS:

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*This report does not supersede the previous report dated 10/31/2025 but is used to clarify findings. *
On 04/23/2026 at approximately 08:00 AM, the Department conducted a subsequent complaint visit to the facility listed above to deliver findings. The Department met with Assistant Administrator Anna Peji, explained the purpose of the visit, and was granted entry into the facility.

Investigation consisted of the following:
On 04/23/2026 at approximately 10:20 AM, the Department conducted a tour of the facility and obtained copies of Client/Resident Personal Property and Valuables logs (dated 01/21/21- 07/01/25). On 10/31/2025,at approximately 08:07AM the Department requested, reviewed, and received copies of the Personnel Report, Roster of Facility Clients/Residents, Acme Line Co., Inc. invoices (dated 09/10/25 – 09/15/25), Impressive Exterminating service notification receipts (dated 06/12/25 – 09/30/25).

CONTINUED ON LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251021114833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BAY BREEZE CARE	FACILITY NUMBER: 191600093
	VISIT DATE: 04/23/2026

NARRATIVE

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Nice Furniture invoices (dated 09/16/25 – 10/09/25), and Amazon.com purchase orders (dated 09/10/25 – 09/22/25). The Department conducted interviews with the Administrator Honeylet Urrea (A1), Staff #1–#6 (S1–S6), and Clients #1–#7 (C1–C7).

Investigation revealed the following:

Allegation: Staff do not keep the facility free from pests

It is alleged that staff do not keep the facility free from cockroaches in the facility.
On 10/31/2025 between 9:50 AM – 10:30 AM, the Department interviewed Administrator Honeylet Urrea (A1). The Department asked A1 if staff keep the facility free from pests.
A1 stated yes, the facility has been kept clean and in good condition since she took over in August of 2025, when the owners appointed her as the interim Administrator. A1 stated yes, staff keep the facility free from pests and report any sightings immediately, especially housekeeping and janitorial staff. A1 stated pest control is contacted when staff report concerns; however, as of the date of this interview, there were no pests on the premises that have been reported or that A1 was aware of.
The Department obtained and reviewed pest control service summaries (dated 06/12/25 – 09/30/25), and it showed that extermination services were completed at the facility. The Department also obtained and reviewed Acme Linen Co. invoices (dated 09/10/25 – 09/15/25) and confirmed that Acme Linen Co., Inc. replaced pillows, blankets, and mattress covers in residents’ bedrooms that were affected by bed bugs. On 10/31/25, the Department obtained and reviewed Amazon.com purchase orders (dated 09/10/25 – 09/22/25), and it showed purchases for new bed frames and mattresses. The Department obtained and reviewed documents showing that the facility replaced all residents’ bedding, mattresses, and bed frames in all rooms affected by insects. On 04/23/2026, the Department toured the facility with the Administrator Edgard Vega and the Assistant Administrator Anna Peji, inspected resident rooms and beds for signs of bed bug or roach infestation, and observed the facility to be clean and in good repair.
On 10/31/2025 between 10:30 AM – 11:30 AM, the Department interviewed Clients #1–#7 (C1–C7). Out of those interviewed, 6 out of 7 denied the allegation. On 10/31/2025 between 10:30 AM – 11:30 AM, the Department also interviewed Staff #1–#6 (S1–S6). Out of those interviewed, 6 out of 6 staff denied the allegation.
CONTINUED ON LIC9099-C

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20251021114833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: BAY BREEZE CARE	FACILITY NUMBER: 191600093
	VISIT DATE: 04/23/2026

NARRATIVE

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Based on information gathered and records reviewed, there is insufficient evidence to support the stated allegation “Staff do not keep the facility free from pests.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated. No deficiencies were cited.

Allegation: Staff do not safeguard clients’ belongings.

It is alleged that staff did not protect clients’ belongings, resulting in staff stealing clients’ cigarettes and food.
On 10/31/2025 between 9:50 AM – 10:30 AM, the Department interviewed the Administrator (A1). The Department asked A1 during the interview if staff neglected safeguarding clients’ belongings resulting in clients’ cigarettes and food being stolen. A1 stated no, not that she is aware of, as the facility provides residents with food and free cigarettes. On 10/31/2025, the Department conducted interviews with Staff #1–#6 (S1–S6). Out of those interviewed, 6 out of 6 staff denied the allegation. On 10/31/2025 between 10:30 AM – 11:30 AM, the Department interviewed Clients #1–#7 (C1–C7). Out of those interviewed, 6 out of 7 denied the allegation.

The Department requested but did not obtain any Unusual Incident Reports regarding theft of residents’ food or belongings. No documentation was available from the facility or provided by A1 showing evidence of belongings being stolen from clients’ rooms, as no theft reports had been filed by staff or clients. On 04/23/2026 the department requested and obtained Client/Resident Personal Property and Valuables logs and found no evidence of theft or missing items pertaining to client’s belongings.
Based on information gathered and records reviewed, there is insufficient evidence to support the stated allegation “Staff do not safeguard clients’ belongings.” Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur; therefore, the allegation is unsubstantiated. No deficiencies were cited.

An exit interview was conducted with Administrator Edgard Vega and Assistant Administrator Anna Peji, and a copy of this report was provided.

SUPERVISORS NAME: Stephanie Cifuentes
LICENSING EVALUATOR NAME: Troy Watson
LICENSING EVALUATOR SIGNATURE:	DATE: 04/23/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2026

LIC9099 (FAS) - (06/04)

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