191600315-10-28-2025-31-AS-AJWR-DPLUL5-20251222144009

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191600315
Report Date: 10/28/2025
Date Signed: 10/28/2025 12:59:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Angela Panushkina

COMPLAINT CONTROL NUMBER: 31-AS-20251022155526

FACILITY NAME:	ESPERANCE CENTER		FACILITY NUMBER:	191600315
ADMINISTRATOR:	OBRADOVIC, STEVAN JAMES		FACILITY TYPE:	735
ADDRESS:	30711 MONTE LADO DRIVE		TELEPHONE:	(310) 457-1840
CITY:	MALIBU	STATE: CA	ZIP CODE:	90265
CAPACITY:	6	CENSUS: 4	DATE:	10/28/2025
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Diane Durr, House Manager		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Staff required a client to performed chores while in care

INVESTIGATION FINDINGS:

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At approximately 10:00am, Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced complaint visit in response to the above-mentioned allegation. LPA met with the House Manager (HM), who granted access to the facility. LPA contacted the Administrator and explained the reason for the visit. LPA was informed that the Administrator will not be able to come and designated HM to sign the report.

At 10:15am, LPA requested resident and staff roster. At 10:20am, LPA requested copies of pertinent information which include, but not limited to Physician’s report, Admission Agreement, Appraisal Needs and Services Plan, Individual Program Plan (IPP), relevant to the investigation. Between 10:30am – 11:30am, LPA conducted an interview with the Administrator, House Manager, two (2) staff, and two (2) out of four (4) clients, who were able to communicate.

Continue on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:	DATE: 10/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251022155526

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: ESPERANCE CENTER	FACILITY NUMBER: 191600315
	VISIT DATE: 10/28/2025

NARRATIVE

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Allegation: Staff required a client to performed chores while in care

It was alleged that C1 was required to clean, vacuum, and mop every day while at the residence by the facility House Manager (HM). Despite performing these tasks consistently, C1 was repeatedly criticized for alleged “uncleanliness.” To investigate this allegation LPA conducted interviews with the Administrator, HM and two (2) staff members. Based on interviews conducted, the statements obtained did not corroborate with this allegation. LPA was informed that clients are often told to do certain chores by the staff, but if they refuse, the staff does not force any of the clients to do chores. Interview with the Administrator also revealed that chores can be part of a client’s care plan to help them maintain skills, feel a sense of purpose, and contribute to the household. Additionally, two (2) out of four (4) clients interviewed expressed no concerns regarding this allegation. Both clients informed LPA that they like participating in daily chores. The clients did not feel humiliated or criticized by the facility staff members. Lastly, LPA conducted review of C1’s Individual Program Plan (IPP) and observed that C1 can engage in household activities such as getting the mail, setting the table, taking his/her dishes to the sink and even mow the lawn with supervision. Therefore, based on interviews, C1 record reviews and information gathered during today’s visit, this allegation is deemed Unsubstantiated at this time.

No deficiency issued during today's visit.

Exit interview conducted and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:	DATE: 10/28/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/28/2025

LIC9099 (FAS) - (06/04)

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