191600341-9-5-2025-11-AS-JHAD-DLNUMZ-20250919154309

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191600341
Report Date: 09/05/2025
Date Signed: 09/05/2025 03:33:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/29/2025 and conducted by Evaluator Lizeth Villegas

COMPLAINT CONTROL NUMBER: 11-AS-20250829104310

FACILITY NAME:	HUNTINGTON RETIREMENT HOTEL		FACILITY NUMBER:	191600341
ADMINISTRATOR:	HEATHER ARGUETA		FACILITY TYPE:	740
ADDRESS:	20920 EARL STREET		TELEPHONE:	(310) 370-5828
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	155	CENSUS: 94	DATE:	09/05/2025
		UNANNOUNCED	TIME BEGAN:	09:38 AM
MET WITH:	Care Coordinator Corina Kahl		TIME COMPLETED:	03:36 PM

ALLEGATION(S):

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Staff are not safeguarding residents personal belongings.

INVESTIGATION FINDINGS:

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On 09/05/25 at 9:30 am Licensing Program Analyst (LPA) Villegas conducted an initial complaint visit regarding the allegation(s) above. LPA met with Corina Kahl as the purpose of today’s visit was explained.

The investigation consisted of the following: On 09/05/25 LPA Villegas obtained copies of the staff and resident roster, and copies of the following documents for Resident #1 (R1) face sheet, admission agreement dated: 01/30/2022, inventory report, Physicians report dated: 01/13/2022, service plan dated:01/24/2022, pre-appraisal dated: 01/30/22, medication administration records dated: August to September 2025. facility notes, safeguarded cash resources dated October 2024-August 25,2025, grievance report dated:08/28/25, On 09/05/25 from 10am- 12pm LPA conducted interviews with residents# 1-8 (R1-R8) and from 1:10pm -2:30pm LPA conducted interviews with staff #1-5 (S1-S5). On 09/05/25 LPA conducted interview with witness #1 (W1).
The investigation revealed the following:
Allegation: Staff are not safeguarding residents personal belongings.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20250829104310

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: HUNTINGTON RETIREMENT HOTEL	FACILITY NUMBER: 191600341
	VISIT DATE: 09/05/2025

NARRATIVE

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It is being alleged that a resident in care had some cards stolen while receiving care at the facility. On 09/05/25 from 10am- 12pm LPA conducted interviews with R1-R8 regarding the allegation above, 5 of 8 residents denied the allegation above and report they have not had any property stolen while receiving care at Huntington Retirement Hotel. 3 of the 8 residents interviewed reported having items stolen from there bedrooms. Additionally, 2 of the 8 residents indicated reporting missing items to staff and staff assisted with looking for the items however items were never found. 1 of the 8 residents stated the did not reporting missing items to staff. On 1:10pm -2:30pm LPA conducted interviews with S1-S5 regarding the allegation above, 5 of 5 staff interviewed denied the allegation above and stated that management will conduct investigation when a resident reports missing any property. On 09/05/25 LPA conducted interview with W1 regarding the allegation above, per W1 there are no concerns about the care being provided at Huntington Retirement Hotel. W1 continued to report that the cards that were stolen are cards used for transportation access only and are not connected to any of residents funds, cards are being replaced. On 09/05/25 LPA conducted a review of grievance report dated: 08/28/25, per report resident reported (2)missing wallet that only had a transportation card in it, report indicated that a search was conducted, however all personnel belongings were not searched as resident was receiving services outside of the facility at the time of the search was conducted.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:	DATE: 09/05/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/05/2025

LIC9099 (FAS) - (06/04)

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