191600341-5-7-2025-11-AS-UCOL-DH9TNQ-20250602145307

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191600341
Report Date: 05/07/2025
Date Signed: 05/07/2025 04:04:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/01/2025 and conducted by Evaluator Socorro Leandro

COMPLAINT CONTROL NUMBER: 11-AS-20250501111925

FACILITY NAME:	HUNTINGTON RETIREMENT HOTEL		FACILITY NUMBER:	191600341
ADMINISTRATOR:	HEATHER ARGUETA		FACILITY TYPE:	740
ADDRESS:	20920 EARL STREET		TELEPHONE:	(310) 370-5828
CITY:	TORRANCE	STATE: CA	ZIP CODE:	90503
CAPACITY:	155	CENSUS: 91	DATE:	05/07/2025
		UNANNOUNCED	TIME BEGAN:	09:40 AM
MET WITH:	Resident Care Coordinador - Corina Kahl		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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Staff do not provide adequate food service for the residents

INVESTIGATION FINDINGS:

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On 5/7/2025 at around 9:40 AM, Licensing Program Analyst (LPA) Socorro Leandro conducted an unannounced complaint investigation visit regarding the allegation listed above. LPA met with Resident Care Coordinator, Corina Kahl, the purpose of the visit was explained, and LPA was granted entry to the facility.

Investigation consisted of the following: On 5/7/2025, a facility tour was conducted, interviews were conducted, and records were reviewed. The facility tour consisted of the kitchen dining room and kitchen area. Interviews conducted consisted of 9 resident interviews [Resident 1 (R1) to Resident 9 (R9) were interviewed] and 9 staff interviews [Staff 1 (S1) to Staff 9 (S9) were interviewed]. Records reviewed consisted of Employee Listing, Resident Roster, Dietary Quality Control Survey from March 2025 to May 2025, Weekly Menus from March 2025 to June 2025, Staff 9’s file review, and Staff 10’s file review.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Ulysses Coronel	TELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Socorro Leandro	TELEPHONE: 323-981-1755
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20250501111925

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: HUNTINGTON RETIREMENT HOTEL	FACILITY NUMBER: 191600341
	VISIT DATE: 05/07/2025

NARRATIVE

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Investigation revealed the following: Allegation: “Staff do not provide adequate food service for the residents”, it is being alleged that the facility provides poor quality food for residents in care (e.g. food that is rotten and stale). Interviews conducted with R1 to R9 revealed the following: 9 out 9 residents denied the allegation. Interviews conducted with S1 to S9 revealed the following: 9 out 9 staff denied the allegation. Observations revealed the following: On 5/7/2025, the department toured the kitchen area and observed good quality foods. The facility recently received a new shipment of fresh produce, meats, and dry goods. Thus, the dry goods pantry was well stocked as well as the freezers and fridges. The department did not observe stale food or food that was expired. Around 12:00 PM, the department observed residents receiving good quality well-balanced lunch meals. Around 2:00 PM, the department observed an all-staff In-Service Training regarding Dietary Dysphagia and Different Diets. Records reviewed revealed the following: Dietary Quality Control Survey from March 2025 to May 2025 indicate that the facility has good quality foods. Weekly Menus from March 2025 to June 2025 indicate that the facility serves well balanced meals to residents in care. Based on the department’s interviews, observations, and records reviewed this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited.

An exit interview was conducted, and a copy of this report was left with the Resident Care Coordinator, Corina Kahl.

SUPERVISOR'S NAME: Ulysses Coronel	TELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Socorro Leandro	TELEPHONE: 323-981-1755
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2025

LIC9099 (FAS) - (06/04)

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