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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191602162
Report Date: 04/06/2023
Date Signed: 04/06/2023 03:56:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2023 and conducted by Evaluator Warren Birks
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230201084604
FACILITY NAME:PARKCREST PRESCHOOLFACILITY NUMBER:
191602162
ADMINISTRATOR:CHELSEY SCHLATTERFACILITY TYPE:
850
ADDRESS:5950 PARKCREST STTELEPHONE:
(562) 421-5333
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:90CENSUS: 46DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Chelsey SchlatterTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Staff do not take universal precautions while daycare children are present
Staff do not address the pest infestation
Staff do not keep the facility free from mold
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection for the purpose of delivering findings for the above allegations. LPA met with Director Chelsy Schlatter and Assistant Director Jennifer Perez who provided assistance during the investigation.

During the course of the investigation, LPA conducted interviews with Director Schlatter, Assistant Director Jennifer Perez and four staff. LPA also inspected the facility, observed monthly pest control documentation, and the custodian work schedule. On two unnanounced inspections, LPA did not observe a pest infestation and observed the facility appear to be pest free. LPA received corroborated disclosures that the facility did not have an infestation but only a minor pest issue that was fully resolved (by the contracted pest control service).

In regards to the mold allegation, LPA observed no mold during two visual inspections. LPA received disclosure that there may have been mildew in the past (due to the heavy rains). However, LPA observed no mildew and smelled no mildew during visiual inspections. Continued.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 54-CC-20230201084604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: PARKCREST PRESCHOOL
FACILITY NUMBER: 191602162
VISIT DATE: 04/06/2023
NARRATIVE
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In regards to staff did not conduct universal precautions while daycare children are present, LPA received disclosure that the facility implements hand washing 100% of the time after outdoor play. LPA also received disclosure that staff washed their hands and used cleaning tools for cleanup. LPA also reviewed documentation indicating the facility has a janitorial service that cleans the facility three times per week. In addition, staff #4 and the cleaning company vacuums the classrooms weekly.

Note: Director informed Licensing that an anonymous complaint regarding mold and pest was made to OSHA. OSHA contacted the facility by letter requesting the Director to: address the allegations, explain measures in place, and specify corrective actions. Director Schlatter contacted OSHA by email on 2/21/2023 and provided a detailed response. OSHA never contacted the facility indicating there was a concern.

LPA received no other information to substantiate the allegations. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, at this time the allegation is Unsubstantiated.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. This report along with a copy of the appeal rights was provided. Exit interview conducted with Director Chelsy Schlatter.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/01/2023 and conducted by Evaluator Warren Birks
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20230201084604

FACILITY NAME:PARKCREST PRESCHOOLFACILITY NUMBER:
191602162
ADMINISTRATOR:CHELSEY SCHLATTERFACILITY TYPE:
850
ADDRESS:5950 PARKCREST STTELEPHONE:
(562) 421-5333
CITY:LONG BEACHSTATE: CAZIP CODE:
90808
CAPACITY:90CENSUS: 46DATE:
04/06/2023
UNANNOUNCEDTIME BEGAN:
11:55 AM
MET WITH:Chelsey SchlatterTIME COMPLETED:
04:05 PM
ALLEGATION(S):
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Staff do not properly maintain the facility grounds
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Warren Birks conducted an unannounced complaint inspection to investigate the above allegation. LPA met with Director Chelsy Schlatter and Assistant Director Jennifer Perez who provided assistance during the investigation.

LPA conducted interviews with Director, Assistant Director and four staff. LPA also inspected the playground, kictchen, and all classrooms. LPA observed no maintenance issues during two unnanounced inspections. However, LPA did receive disclosure that the outdoor playgound was not cleaned before it was used for outdoor activities. Disclosures indicated that staff discovered animal feces on the grounds during outdoor play and staff conducted clean up of the area.

Director Schlatter informed LPA that the facility was closed for Winter break and animals must have gotten onto the facility grounds. She also indicated that staff #4 usually conducts a playground assesment and cleaning every morning before playtime however, staff #4 was unavailable due to emergency; Continued.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20230201084604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: PARKCREST PRESCHOOL
FACILITY NUMBER: 191602162
VISIT DATE: 04/06/2023
NARRATIVE
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and some of the playground area (with rubber chips) may have been overlooked during staff inspection. LPA advised Director Schlatter to ensure that she has a back up plan in case staff #4 or any staff member is unavailable in the future. Director Schlatter indicated that she or the assistant Director will be able to fill in if needed.

Based on interviews, the preponderance of evidence standard has been met. therefore the above allegation is found to be SUBSTANTIATED. The facility is cited for building and grounds.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. This report along with a copy of the appeal rights was provided. Exit interview conducted with Director Chelsy Schlatter.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20230201084604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: PARKCREST PRESCHOOL
FACILITY NUMBER: 191602162
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/06/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/07/2023
Section Cited
CCR
101238(a)
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The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.

This requirement was not met as evidenced by: LPA received disclosure that the playground was not cleaned of
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Director informed LPA that Staff #4 conducts a daily inspection and/or cleaning if needed. Directorand Assistant Director are back up in case staff #4 is unavalialble.

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animal feces before use. This is a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Warren Birks
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5