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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191602180
Report Date: 11/26/2024
Date Signed: 11/26/2024 02:28:53 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/02/2024 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 30-CC-20241002141801
FACILITY NAME:PLAYHOUSE SCHOOLFACILITY NUMBER:
191602180
ADMINISTRATOR:PALEY, REGINAFACILITY TYPE:
850
ADDRESS:18213 PRAIRIE AVENUETELEPHONE:
(310) 371-1231
CITY:TORRANCESTATE: CAZIP CODE:
90504
CAPACITY:90CENSUS: 70DATE:
11/26/2024
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:REGINA PALEY, DIRECTORTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Allegation: Personal Rights-Staff screams at the daycare children
INVESTIGATION FINDINGS:
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On 11/26/2024, Licensing Program Analyst (LPA), Loyce Phillips, conducted a visit for the purpose of delivering the findings on the above allegation. LPA was greeted by Director, Regina Paley and toured the facility. LPA observed 70 preschool children with 13 staff members.

LPA conducted a full investigation that included interviews with parents, staff, and children. LPA also observed staff/children’s interactions during facility visits. During parent interviews, parents did not express any concerns regarding their child’s teacher and stated they were satisfied with the level of care provided by staff.
The staff that were interviewed expressed the facility staff does not yell at children while in care, nor have they witness other staff yelling at children. Children who were interview, stated their teachers do not yell or scream. Children also stated they feel safe and like coming to school. Children did not disclose any issues or concerns regarding their teachers. During visits to the facility, LPA did not observe any personal rights violations between staff and children. 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 30-CC-20241002141801
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
L.A. DAYCARE-NO.WEST, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: PLAYHOUSE SCHOOL
FACILITY NUMBER: 191602180
VISIT DATE: 11/26/2024
NARRATIVE
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Based on the evidence obtained and interviews conducted, the allegation that staff screams at the daycare children is deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.

No deficiencies are being cited in accordance with Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Director, Regina Paley.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2