The investigation revealed the following:

On 7/14/2020 LPA Cifuentes conducted a video call with the administrator. During the call, LPA spoke with administrator and dining director, Renato Ramirez, and toured dining room, kitchen and client rooms. Dining director told LPA that all kitchen staff from the dish washers to the cooks have ServeSafety certifications and the facility gives kitchen staff extra training on kitchen safety protocols as well. LPA observed that items received by facility had orange stickers with date item was received by facility. A different sticker is used by kitchen staff to label those items that have been opened, with date item was opened. Those items that were prepared on 7/14/2020 for the dinner meal, like desserts and beverages were also labelled to show date items was made. LPA was also told that food temperatures are taken throughout the cooking process, during plating of meal, and right before it is distributed to facility residents to ensure that items are correctly cooked and that foods remain heated or not as required to remain within adequate safety guidelines.

On 7/16/2020 LPA reviewed facility files. Medical report for resident 1 show that resident was admitted to hospital for vomiting and abdominal discomfort do to a uretral stone, that was later removed during surgery.

On 7/16/2020 LPA interviewed facility residents. 10 out of 10 residents stated that they had not gotten sick from facility food. 9 out of 10 residents stated they had not heard of anyone getting sick from the food served at the facility. LPA also asked residents it food was served hot, to which 7 out of 10 stated that food arrived to their rooms hot.

On 7/16/2020 LPA Cifuentes interviewed facility staff. 10 out of 10 staff interviewed stated residents had not gotten sick from the food, with 9 out of 10 stating that food was delivered hot to residents.