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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191670439
Report Date: 04/16/2026
Date Signed: 04/16/2026 11:35:16 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20260223101309
FACILITY NAME:CHANDLER FAMILY HOMEFACILITY NUMBER:
191670439
ADMINISTRATOR:JONES, SHIRLEY A.FACILITY TYPE:
735
ADDRESS:9116 CRENSHAW BLVD.TELEPHONE:
(323) 777-2131
CITY:INGLEWOODSTATE: CAZIP CODE:
90305
CAPACITY:10CENSUS: 9DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee Shirley JonesTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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Illegal Eviction.
INVESTIGATION FINDINGS:
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On 04/16/26 at 9:00 am Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Shirley Jones (staff #1/ S1) as the purpose of today’s visit was explained.

The investigation consisted of the following: On 02/25/26 LPA Villegas obtained copies of the staff and client rosters, the house rules, the visitation policy, facility outside sign out sheet, and eviction letter dated: 02/13/26. LPA Villegas also obtained copies of the following documents for client# 1-3 (C1-C3) Emergency ID form, admission agreements, Physicians reports, needs and service plans, and conservatorship document(s). On 02/25/26 LPA toured facility, from 11:00 am- 12pm LPA conducted Interview with (S1), and from 1pm- 2:30 pm LPA conducted interviews with client # 2-6 (C2-C6). On 03/19/26 LPA Villegas conducted case management visit to interview clients #1,7, and 8 (C1, C7, C8).

The investigation revealed the following:
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/23/2026 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20260223101309

FACILITY NAME:CHANDLER FAMILY HOMEFACILITY NUMBER:
191670439
ADMINISTRATOR:JONES, SHIRLEY A.FACILITY TYPE:
735
ADDRESS:9116 CRENSHAW BLVD.TELEPHONE:
(323) 777-2131
CITY:INGLEWOODSTATE: CAZIP CODE:
90305
CAPACITY:10CENSUS: 9DATE:
04/16/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Licensee Shirley JonesTIME COMPLETED:
11:40 AM
ALLEGATION(S):
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9
Facility staff do not allow residents to rest in their beds when they are sick.
Facility staff threatened residents.
INVESTIGATION FINDINGS:
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On 04/16/26 at 9:00 am Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Shirley Jones (staff #1/ S1) as the purpose of today’s visit was explained.

The investigation consisted of the following: On 02/25/26 LPA Villegas obtained copies of the staff and client rosters, the house rules, the visitation policy, facility outside sign out sheet, and eviction letter dated: 02/13/26. LPA Villegas also obtained copies of the following documents for client# 1-3 (C1-C3) Emergency ID form, admission agreements, Physicians reports, needs and service plans, and conservatorship document(s). On 02/25/26 LPA toured facility, from 11:00 am- 12pm LPA conducted Interview with (S1), and from 1pm- 2:30 pm LPA conducted interviews with client # 2-6 (C2-C6). On 03/19/26 LPA Villegas conducted case management visit to interview clients #1,7, and 8 (C1, C7, C8).
The investigation revealed the following:
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 11-AS-20260223101309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHANDLER FAMILY HOME
FACILITY NUMBER: 191670439
VISIT DATE: 04/16/2026
NARRATIVE
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The investigation revealed the following:

Allegation: Facility staff do not allow clients to rest in their beds when they are sick

It is being alleged that the licensee does not allow clients to stay at the facility to rest when they are sick. On 02/25/26 from 11:00 am- 12pm LPA conducted Interview with S1 regarding the allegation above. S1 denied the allegation above and stated that clients are allowed to stay at the facility when feeling ill as S1 would be at the facility with them. On 02/25/26 and 03/19/25 LPA conducted interviews with C1-C8 regarding the allegation above. 3 of the 8 clients interviewed denied the allegation above, 4 of the 8 clients reported having no knowledge of the allegation as they have not missed programming, 1 of the 8 clients interviewed confirmed the allegation above, and reported no one is allowed to be at the facility alone.

Allegation: Facility staff threatened clients.

It is being alleged that the licensee is threatening clients in care. On 02/25/26 from 11:00 am- 12pm LPA conducted Interview with S1 regarding the allegation above. S1 denied the allegation above and reported that clients have never been threatened for expressing concerns regarding their care. On 02/25/26 and 03/19/25 LPA conducted interviews with C1-C8 regarding the allegation above. 7 of the 8 clients interviewed denied the allegation above and reported feeling safe at the facility. 1 of the 8 clients interviewed did not wish to answer the question asked.

Unsubstantiated: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 11-AS-20260223101309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHANDLER FAMILY HOME
FACILITY NUMBER: 191670439
VISIT DATE: 04/16/2026
NARRATIVE
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Allegation: Illegal Eviction.

It is being alleged that facility licensee is evicting client in care as retaliation for filing a complaint. On 02/25/26 from 11:00 am- 12pm LPA conducted Interview with S1 regarding the allegation above. S1 confirmed the allegation above and stated that S1 acted out of anger and emotion as the care being provided to the clients was being questioned. On 02/25/26 and 03/19/25 LPA conducted interviews with C1-C8 regarding the allegation above. 7 of the 8 clients interviewed denied the allegation above and reported they have never been issued an eviction notice while in care. 1 of the 8 clients interviewed confirmed the allegation above and reported receiving 2 eviction notices due to submitting a grievance. On 02/25/26 LPA conducted a review of the eviction letter dated: 02/13/26. Per eviction letter dated: 02/13/26, Licensee issued eviction letter after finding out that a complaint was submitted against the facility to CCLD. Upon review of the eviction notice dated: 02/13/26 Licensee did not follow the proper eviction procedures as the eviction notice served did not comply with Title 22 regulations.

Based on LPAs observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be substantiated. California Code of Regulations, Title 22, Division (6) and Chapter (1) are being cited on the attached LIC 9099D.



Exit interview conducted, appeal rights explained, and a copy of this report was provided to Licensee.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 11-AS-20260223101309
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245

FACILITY NAME: CHANDLER FAMILY HOME
FACILITY NUMBER: 191670439
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/16/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/30/2026
Section Cited
CCR
85068.5(a)(1-5)
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85068.5 Eviction Procedures: The licensee shall be permitted to evict a client by serving the client with a 30-day written notice to quit for any of the following reasons: Nonpayment of the rate for basic services within ten days of the due date. Failure of the client to comply with state or local law after..
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Licensee to review title 22 eviction procedure regulation and self certify the review and understanding of proper eviction processes.LPA to obtain obtain documents from Licensee self cetifying that the review was done and that Licnesee understand and will follow
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 Failure of the client to comply with the general facility policies...A needs and services plan modification has been performed...Change of use of the facility. This regulation was not met as Licensee did not follow title 22 regulations eviction process which poses a potential health and safety risk to clients in care.

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proper procedures to be within title 22 compliance. Licensee to invalidate the eviction served and resubmit the eviction to CCLD for review prior to re-issuing eviction to client in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 04/16/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/16/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5