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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191800179
Report Date: 03/18/2025
Date Signed: 03/18/2025 10:20:12 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2025 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20250110091033
FACILITY NAME:CREATIVE LEARNING ACADEMY, INC.FACILITY NUMBER:
191800179
ADMINISTRATOR:CYNTHIA SANDERSFACILITY TYPE:
850
ADDRESS:1718,16&14 W.MARTIN L. KING BLTELEPHONE:
(323) 294-1444
CITY:LOS ANGELESSTATE: CAZIP CODE:
90062
CAPACITY:96CENSUS: 62DATE:
03/18/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director Cynthia Sanders TIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
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9
Staff did not provide adequate supervision to day care child.
Staff did not provide incident report to responsible party.
INVESTIGATION FINDINGS:
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9
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Licensing Program Analysts (LPAs) Jeanette Estrada and Tyler Reyes conducted an unannounced complaint inspection at the facility to deliver findings for the allegations above. LPAs met with Director Cynthia Sanders and advised her of the reason for the visit. LPAs observed a total of 62 children supervised by 9 teachers.

During the investigation LPA J. Estrada conducted interviews with the reporting party and staff and parents. LPA also reviewed records. Per the report submitted to the Department on 1/10/25, when Child 1 was picked up from the facility on 6/26/24, Child 1’s parent noticed a red mark on Child 1’s forehead. Per the Reporting Party, staff did not know what happened and an incident report was not provided. LPA reviewed medical records for Child 1 dated 10/11/24 and 12/12/24. The medical record dated 10/11/24 indicated that imaging of the forehead demonstrated a small soft tissue defect. The medical record dated 12/12/24 indicated the x-ray was normal.

Continued on page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20250110091033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: CREATIVE LEARNING ACADEMY, INC.
FACILITY NUMBER: 191800179
VISIT DATE: 03/18/2025
NARRATIVE
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Page 2
On 1/14/25 LPA interviewed Staff 1 and Staff 2 who were the assigned teachers in Child 1’s classroom at that time of the reported incident. Per staff, they did not witness any incident with Child 1 on 6/26/24. Per Staff, children are supervised throughout the day. Per Director interview, parent did not request a report on 6/26/24 but one was offered to at a later time. Child 1 was not available for interview. Per interviews with parents of children enrolled, the facility does not provide them with written incident reports. Parents stated that the facility does notify them of incidents verbally via phone call or in person.
Based on interviews and record review, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and a copy of the report were provided to Director Cynthia Sanders.
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2