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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191800179
Report Date: 04/03/2025
Date Signed: 04/03/2025 11:08:18 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/11/2025 and conducted by Evaluator Jeanette Estrada
COMPLAINT CONTROL NUMBER: 54-CC-20250211145515
FACILITY NAME:CREATIVE LEARNING ACADEMY, INC.FACILITY NUMBER:
191800179
ADMINISTRATOR:CYNTHIA SANDERSFACILITY TYPE:
850
ADDRESS:1718,16&14 W.MARTIN L. KING BLTELEPHONE:
(323) 294-1444
CITY:LOS ANGELESSTATE: CAZIP CODE:
90062
CAPACITY:96CENSUS: 60DATE:
04/03/2025
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Director Cynthia Sanders TIME COMPLETED:
10:20 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff hit child
Staff threatened child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Jeanette Estrada conducted an unannounced visit to deliver findings for the allegations above. LPA met with Director Cynthia Sanders and informed her of the reason for the visit. LPA observed a total of 60 children supervised by 9 staff.
During the investigation LPA interviewed children, staff and parents. Per the report submitted to the Department, Child 1 was observed to be hit and threatened by Staff 1 since Child 1 was not sitting in their chair during an activity. There were no eye-witnesses identified to the incident. Staff 1 denied the allegations. LPA's interviews with staff, children and parents did not reveal any corroborations. Due to conflicting statements from the reporting party and interviews conducted, the complaint is unsubstantiated. Based on interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and a copy of the report were provided to Director Cynthia Sanders.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:

DATE: 04/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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