191800179-6-12-2025-54-CC-WBIS-DJ58DY-20250629222616

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191800179
Report Date: 06/12/2025
Date Signed: 06/12/2025 10:23:15 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20250402151922

FACILITY NAME:	CREATIVE LEARNING ACADEMY, INC.		FACILITY NUMBER:	191800179
ADMINISTRATOR:	CYNTHIA SANDERS		FACILITY TYPE:	850
ADDRESS:	1718,16&14 W.MARTIN L. KING BL		TELEPHONE:	(323) 294-1444
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90062
CAPACITY:	96	CENSUS: 55	DATE:	06/12/2025
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Director Cynthia Sanders		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Teacher strapped children in chairs for an excessive amount of time
Teacher force fed children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Jeanette Estrada and Christine Nolan conducted an unannounced complaint inspection at the facility. LPAs met with Director and explained the purpose of the visit was to deliver findings for the allegations above. There were 55 children supervised by 10 staff.

During the course of the investigation LPA conducted observations and interviews. LPA conducted interviews with staff and parents that corroborated the allegations above. Per interviews Staff 1 has been witnessed force feeding a child on different occasions and leaving children strapped in chairs for a long period of time.
Based on interviews, there is a preponderance of evidence to substantiate the above allegations. A type B deficiency is being cited in accordance with Title 22 regulations, see 9099D.
Exit Interview was conducted with Facility Representative,
Appeal rights were discussed. A copy of this report, appeal rights and a notice of site visit, which must be posted for 30 days, were provided.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/02/2025 and conducted by Evaluator Jeanette Estrada

COMPLAINT CONTROL NUMBER: 54-CC-20250402151922

FACILITY NAME:	CREATIVE LEARNING ACADEMY, INC.		FACILITY NUMBER:	191800179
ADMINISTRATOR:	CYNTHIA SANDERS		FACILITY TYPE:	850
ADDRESS:	1718,16&14 W.MARTIN L. KING BL		TELEPHONE:	(323) 294-1444
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90062
CAPACITY:	96	CENSUS: 55	DATE:	06/12/2025
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Director Cynthia Sanders		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Teacher pinched children on the arms
Teacher yelled at children

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analysts (LPAs) Jeanette Estrada and Christine Nolan conducted an unannounced complaint inspection at the facility. LPA met with Director and explained the purpose of the visit was to deliver findings for the allegations above. There were a total of 55 children and 10 staff

During the course of the investigation LPA conducted observations and interviews. There were no corroborating statements made regarding the allegations above regarding pinching or yelling at children.

Based on interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and a copy of the report were provided to Director Cynthia Sanders.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 54-CC-20250402151922

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: CREATIVE LEARNING ACADEMY, INC.	FACILITY NUMBER: 191800179
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/12/2025

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/23/2025 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Director will provide agenda for personal rights training for staff by 6/23/25
	8 9 10 11 12 13 14	Based on interviews staff 1 has been witnessed leaving children strapped in chairs and force feeding children. This poses a potential threat to the personal rights of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Warren Birks
LICENSING EVALUATOR NAME: Jeanette Estrada
LICENSING EVALUATOR SIGNATURE:	DATE: 06/12/2025

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3