191800257-4-2-2024-28-AS-RORN-D47LLE-20240410085059

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191800257
Report Date: 04/02/2024
Date Signed: 04/02/2024 12:41:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/27/2024 and conducted by Evaluator Glenn Trueman

PUBLIC

COMPLAINT CONTROL NUMBER: 28-AS-20240327154016

FACILITY NAME:	GATEWAYS SATELLITE		FACILITY NUMBER:	191800257
ADMINISTRATOR:	LAURIECE JENKINS		FACILITY TYPE:	735
ADDRESS:	437 NORTH HOOVER		TELEPHONE:	(323) 644-2030
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90004
CAPACITY:	38	CENSUS: 30	DATE:	04/02/2024
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Residential Manager Kevin Mejia		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff are not allowing residents access to the internet

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Glenn Trueman conducted an unannounced complaint visit to gather information pertaining to the above-mentioned allegation. LPA met with Residential Manager Kevin Mejia and explained the reason for the visit.

The Investigation consisted of the following: LPA obtained a copy of the Client Roster and Staff Roster. LPA conducted interviews with Residential Manager Kevin Mejia at 9:45 AM, Staff 1-2 (S1-2) and Clients 1-6 (C1-6) from 9:45 AM to 11:45 AM.
LPA reviewed C1's file and collected copies of documents pertinent to the investigation.
In regards to the allegation, Staff are not allowing residents access to the internet, based on interviews conducted and information gathered it was revealed in review of the House Rules on Page 3 # 22 that any device with wireless internet capability is not allowed.
Admission Agreement #5 under Eviction states that failure of the client to comply with the general policy of the facility and is signed by Client C 1 on 12/20/2023.

Unsubstantiated

Estimated Days of Completion:

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 28-AS-20240327154016

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. ST 500
MONTEREY PARK, CA 91754

FACILITY NAME: GATEWAYS SATELLITE	FACILITY NUMBER: 191800257
	VISIT DATE: 04/02/2024

NARRATIVE

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Client Orientation Information dated 10/18/2023 and signed by Client C 1 states that House Rules were received.
Interview with staff who stated that most clients come from a locked state hospital and have committed crimes.
Said they have to closely monitor everything because some may have restraining orders and may search or stalk a victim.
Also some may be delusional so clinician's and case managers will help them navigate on line.
Stated that case managers and clinician's in their office will help clients shop, look for bus routes and set up their social security account.
Stated they all sign agreements.
Interview with 4 of 6 client's who stated they are allowed to go on the internet with supervision from their case manager or clinician and client's do not have computers or cell phones
They have all gone shopping on line.
Also 4 of the 6 said there is a signed agreement specifying no computer or cell phones.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held. A copy of the report was provided to Residential Manager Kevin Mejia.

NAME OF LICENSING PROGRAM MANAGER: Wei Siew Ho
NAME OF LICENSING PROGRAM ANALYST: Glenn Trueman
LICENSING PROGRAM ANALYST SIGNATURE:	DATE: 04/02/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2024

LIC9099 (FAS) - (06/04)

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