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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191802038
Report Date: 11/16/2022
Date Signed: 11/16/2022 11:15:19 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/09/2022 and conducted by Evaluator Mayra Rivera
COMPLAINT CONTROL NUMBER: 54-CC-20220909133954
FACILITY NAME:HOOVER INTERGENERATIONAL CARE, INC. (CHILD DEV CTRFACILITY NUMBER:
191802038
ADMINISTRATOR:FAITH SAUNDERSFACILITY TYPE:
850
ADDRESS:3216 S. HOOVER STTELEPHONE:
(213) 748-3700
CITY:LOS ANGELESSTATE: CAZIP CODE:
90007
CAPACITY:69CENSUS: 42DATE:
11/16/2022
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Faith Saunders, Executive DirectorTIME COMPLETED:
11:27 AM
ALLEGATION(S):
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Facility does not maintain a comfortable temperature for day care children
Facility is in disrepair (non-operational sinks).
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED REPORT to add more information to support finding. On Monday, October 10, 2022, at 2:25 p.m., Licensing Program Analyst (LPA), Mayra Rivera conducted an unannounced complaint Inspection regarding facility does not maintain a comfortable temperature for daycare children and facility is in disrepair (non-operational sinks). At approximately 2:32 p.m. LPA entered classroom Rainbow and observed 9 children doing a dance activity. LPA observed 2 staff members and 3 practicum students from USC. LPA tested the classroom sink and the restroom sinks (located in the classroom). The sinks are operable, and LPA observed the classroom temperature to be at 69 degrees. At approximately 2:39 p.m., LPA entered classroom Green and observed 5 children doing arts activity with 2 staff members. LPA tested the classroom sink and the restroom sinks (located in the classroom). The sinks are operable, and LPA observed the classroom temperature to be at 70 degrees. At approximately 2:46 p.m. LPA entered classroom Blue and observed 5 children doing arts activity with 2 staff members. The classroom sink is non operable, and children utilize the sinks located in the restroom and the restroom is in the classroom and are operable. LPA observed the classroom temperature to be at 70 degrees.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 54-CC-20220909133954
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: HOOVER INTERGENERATIONAL CARE, INC. (CHILD DEV CTR
FACILITY NUMBER: 191802038
VISIT DATE: 11/16/2022
NARRATIVE
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At approximately 2:55 p.m. LPA entered classroom Purple and observed 11 children free playing with 2 staff members. LPA tested the classroom sink and the restroom sinks (located in the classroom). The sinks are operable, and LPA observed the classroom temperature to be at 70 degrees. Classroom Purple and blue share the restroom that is located inside between both classrooms.

During the course of the investigation 6 out of 13 staff were interviewed. Per the interviews conducted it was noted that the AC stopped functioning around September 6, 2022 in the purple and blue classroom. The director acted immediately by buying fans and transferring children and staff to the Rainbow and Green classroom where the AC was functioning. Parents were called and informed about the AC being out and given the option to come and pick up their children or leave them. Staff indicated the temperature was between 75 - 80 (which is below the maximum allowed in Title 22); once it reached 80, is when children and staff were transferred. The AC was repaired on September 9, 2022 by noon time. During this visit, LPA observed the temperatures ranging from 69 to 70 degrees which meets the required temperature range per Title 22 (68-85).

Based on the 6 staff interviews, children have access to operable sinks. Even though the sink in the Blue room is non-operable the children have access to a sink in order to wash their hands, which is located in the restroom located inside the blue classroom. Therefore, the non-operable sink does not impact the children because they have access to a hand washing sink inside the classroom and in the yard. LPA also observed the staff hand washing sink to be repaired and is operable. During this inspection, LPA tested all hand washing sinks and observed the sinks functioning.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are unsubstantiated

The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.



Exit interview was conducted with Executive Director Faith Saunders and appeal rights were given and explained
SUPERVISORS NAME: Karen Chambers
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2