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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191802038
Report Date: 10/24/2023
Date Signed: 10/24/2023 04:55:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2023 and conducted by Evaluator Franchesca White
COMPLAINT CONTROL NUMBER: 54-CC-20231023110632
FACILITY NAME:HOOVER INTERGENERATIONAL CARE, INC. (CHILD DEV CTRFACILITY NUMBER:
191802038
ADMINISTRATOR:FAITH SAUNDERSFACILITY TYPE:
850
ADDRESS:3216 S. HOOVER STTELEPHONE:
(213) 748-3700
CITY:LOS ANGELESSTATE: CAZIP CODE:
90007
CAPACITY:69CENSUS: 50DATE:
10/24/2023
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Faith SaundersTIME COMPLETED:
05:30 PM
ALLEGATION(S):
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9
Physical Plant - does not ensure facility is kept free of pests
Food Services - Staff do not ensure kitchen equipment is kept in safe,
Food Services - Staff do not ensure expired food is discarded from the facility
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Franchesca White conducted a 10 day inspection at the above name facility for the purpose of a complaint filed with the department on 10/23/2023. LPA was greeted by Director Faith Saunders. LPA White explained the purpose of the visit and was granted entry to the facility. There was a total of 50 kids present, and 6 staff members. All staff have current background clearance.

During the course of this investigation, LPA conducted an interview with Director Faith Saunders, observations of classrooms, restrooms, and kitchen facilities. LPA observed food labeled improperly with expired dates, and open containers of food showing signs of contamination, and a broken cabinet door (fell on LPA's foot). Based on observation, interview, and documents reviewed, there is a proponderance of evidence that the allegations of insects/pests and expired food are SUBSTANTIATED. A determination that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Exit interview conducted with Faith Saunders, Director. A copy of the report, notice of site visit, and appeal rights given. END OF REPORT
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/23/2023 and conducted by Evaluator Franchesca White
COMPLAINT CONTROL NUMBER: 54-CC-20231023110632

FACILITY NAME:HOOVER INTERGENERATIONAL CARE, INC. (CHILD DEV CTRFACILITY NUMBER:
191802038
ADMINISTRATOR:FAITH SAUNDERSFACILITY TYPE:
850
ADDRESS:3216 S. HOOVER STTELEPHONE:
(213) 748-3700
CITY:LOS ANGELESSTATE: CAZIP CODE:
90007
CAPACITY:69CENSUS: 50DATE:
10/24/2023
UNANNOUNCEDTIME BEGAN:
12:15 PM
MET WITH:Faith SaundersTIME COMPLETED:
05:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Food Services - Staff do not ensure utensils, plates, and cups used for food consumption are properly cleaned after each use
INVESTIGATION FINDINGS:
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5
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13
Licensing Program Analyst (LPA) Franchesca White conducted a 10 day inspection at the above name facility for the purpose of a complaint filed with the department on 10/23/2023. LPA was greeted by Director Faith Saunders. LPA White explained the purpose of the visit and was granted entry to the facility. There was a total of 50 kids present, and 6 staff members. All staff have current background clearance.

During the course of this investigation, LPA conducted an interview with Director Faith Saunders, observations of classrooms, restrooms, and kitchen facilities. LPA also obtained Staff/ Children's Roster, bank statements to show proof of extermination, and reviewed Staff/Children files. Based on observations, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the allegations are deemed UNSUBSTANTIATED.

Exit interview conducted with Faith Saunders, Director. A copy of the report, notice of site visit, and appeal rights given at the close of visit. END OF REPORT (1 OF 1)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 54-CC-20231023110632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: HOOVER INTERGENERATIONAL CARE, INC. (CHILD DEV CTR
FACILITY NUMBER: 191802038
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/24/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
10/25/2023
Section Cited
CCR
101238(a)(1)
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The child care center shall be clean, safe, sanitary... at all times to ensure the safety and well-being of children, employees and visitors. (1) The licensee shall take measures to keep the center free of flies, other insects, and rodents. This requirement is not met as evidence by:
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Director states she will provide proof of extermination proposal and grant for kitchen overhall to be sent to LPA White on or before 10/25/2023
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Licensee did not keep kitchen free of insects and this poses an immediate health and safety risk to children in care.
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Type A
10/25/2023
Section Cited
CCR
101227(a)(19)
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All food shall be protected against contamina tion. Contaminated food shall be discarded immediately.

This requirment is not met as evidence by:
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Licensee did not have food labeled properly with expiration dates, and open containers of food showing signs of contamination, used jar of jelly on shelf instead of refrigerated posing an immediate health and safety risk to children in care.
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Licensee removed all unmarked items and opened containers during inspection.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 54-CC-20231023110632
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: HOOVER INTERGENERATIONAL CARE, INC. (CHILD DEV CTR
FACILITY NUMBER: 191802038
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/24/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/10/2023
Section Cited
CCR
101227(a)(20)
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7
All equipment (fixed or mobile), dishes and utensils shall be kept clean and maintained in safe condition.

This requirement is not met by evidence by:
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Director states proof of a work order for repair of cabinet and written stipulation of only sealed items for that cabinet will be sent to LPA White on or before 11/10/2023
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Licensee did not maintain the good repair of cabinets in the kitchen which poses a possible health and safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 4