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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191803368
Report Date: 04/08/2026
Date Signed: 04/08/2026 02:21:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/17/2026 and conducted by Evaluator Monique Jessica Ayala
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260317102152
FACILITY NAME:EAGLE ROCK MONTESSORI SCHOOL #1FACILITY NUMBER:
191803368
ADMINISTRATOR:DE LARA, UTEFACILITY TYPE:
850
ADDRESS:1439 COLORADO BLVD.TELEPHONE:
(323) 254-3027
CITY:LOS ANGELESSTATE: CAZIP CODE:
90041
CAPACITY:74CENSUS: 58DATE:
04/08/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Ute De Lara, LicenseeTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Staff do not keep the facility free of rodents
INVESTIGATION FINDINGS:
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On April 7, 2026, Licensing Program Analyst (LPA) Monique Ayala conducted an unannounced complaint investigation for the above allegation. LPA met with licensee, Ute De Lara who guided LPA on a tour of the facility. LPA observed 58 children with 8 staff members.

During the investigation, LPA interviewed Staff #1 (S1) to Staff #5 (S5), Child #1 (C1) to Child #4 (C4), Parent #1 (P1) to Parent #3 (P3). LPA was in communication with the Reporting Party (RP). LPA was provided documentation between the facility and Orkins exterminating company. LPA obtained a current facility roster.

RP alleged, “Staff do not keep the facility free of rodents”. Per RP, there has been an ongoing rodent infestation at the facility. Per RP, rats have been observed scurrying across the playground, fences and near the snack areas. RP stated, rat traps and dead rodents were removed by staff. Per S1 to S5, there was a dead rodent found in classroom 2 while children were present.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 33-CC-20260317102152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: EAGLE ROCK MONTESSORI SCHOOL #1
FACILITY NUMBER: 191803368
VISIT DATE: 04/08/2026
NARRATIVE
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Per S1, they were the staff who placed the rat traps on a Friday (02/27/2026) and removed the trap on the following Monday (03/02/2026). Per S1 they became aware of the dead rat in room 2 when S1 informed S5 of the dead rat. Per S5 they informed S1 of the dead rat and had S2 and S3 escort the children outside of the classroom so S1 could remove/discard the dead rat. Per S4, they observed rat droppings on that Friday (02/27/2026) and informed S5 of their findings. S5 stated they asked S1 to place rat traps around room 2 after becoming aware of the rat droppings. Per S5, upon becoming aware of the dead rat, Orkins was called immediately. Per S1-S5, they observed Orkins arrived at the facility. LPA obtained documentation for Orkins visited the facility on 03/02/2026 the facility is taking preventative measures. LPA interviewed C2 who stated they heard from C3 that they observed a dead rat in room 2. Per C3 they observed the dead rat behind the shelf with Child #4 (C4) and they informed S2. LPA interviewed C1 and P1-P3 who did not corroborate with the allegation.

Per S5, the apartment complex next door has a trash bin on the other side of their wall and has made multiple complaints to the city and apartment owner/manager and there has been nothing done. LPA observed the trash bin to be filled to the top with loose trash and furniture as well.

Based on interviews and record review the above complaint alleging rats in and around the facility has been found to be substantiated. However, though the allege did occur, LPA has found a preponderance of evidence that the facility has taken measures to resolve the problem. This includes setting traps, contacting an exterminating company, and contacting the city to resolve the issue. LPA advised that the facility continue to follow Orkins suggestions to prevent future infestation and to monitor and disinfect the classrooms as needed to ensure the health and safety of children in care.

An exit interview was conducted and a copy of this report was provided to licensee, Ute De Lara. A Notice of Site Visit was provided and must be posted for 30 days.
SUPERVISORS NAME: Ana Chico
LICENSING EVALUATOR NAME: Monique Jessica Ayala
LICENSING EVALUATOR SIGNATURE:

DATE: 04/08/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/08/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2