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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191806350
Report Date: 08/01/2025
Date Signed: 08/01/2025 02:29:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2025 and conducted by Evaluator Veronica Wheatley
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20250506150418
FACILITY NAME:HUGHES FAMILY DAY CAREFACILITY NUMBER:
191806350
ADMINISTRATOR:HUGHES, SHELLEYFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(323) 292-0668
CITY:LOS ANGELESSTATE: CAZIP CODE:
90008
CAPACITY:12CENSUS: 12DATE:
08/01/2025
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Shelley HughesTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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9
Personal Rights - Yelling at the children
Over Capacity- Caring for over 12 children
INVESTIGATION FINDINGS:
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9
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On 8/1/25, Licensing Program Analyst (LPA), V. Wheatley conducted an unannounced inspection regarding the above allegations. LPA met with licensee Shelley Hughes and counted 12 children. Licensee's assistant (Staff #1) was also present supervising the children outside in the backyard.

On 5/8/25, LPA V. Wheatley conducted an unannounced inspection and met with licensee Shelley Hughes. LPA entered the rear of the home down the driveway and observed 9 children outside in the backyard. LPA observed the children eating lunch and supervised by the licensee's assistant Staff #1.
LPA interviewed the licensee regarding the allegations. Licensee denies the allegations and states she has 11 children enrolled and would not jepordize her license. Also, states that the parents sign the children in daily. LPA observed the sign-in sheets and the children's roster. Licensee provided a copy of the children's roster. LPA interviewed the licensee's assistant who denied the allegations and stated that there are 11 children maximum enrolled. States that corporal punishment is not used with the children.

See page 2

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20250506150418
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: HUGHES FAMILY DAY CARE
FACILITY NUMBER: 191806350
VISIT DATE: 08/01/2025
NARRATIVE
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PAGE 2

LPA Wheatley interviewed parents who denied the allegations. They state they have not observed any of the allegations. Based on the investigation, observations and interviews which were conducted, the allegation is Unsubstantiated. An Unsubstantiated finding means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

The report was read to the licensee and a copy of the report was provided to the licensee. The Notice Of Site visit must be posted for 30 days.

An exit interview was conducted.
SUPERVISORS NAME: Maureen Neal
LICENSING EVALUATOR NAME: Veronica Wheatley
LICENSING EVALUATOR SIGNATURE:

DATE: 08/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2