191870566-8-4-2026-33-CC-KCHE-DXJNSD-20260902104257

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191870566
Report Date: 08/04/2026
Date Signed: 08/04/2026 02:14:22 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator Joe Katrdzhyan

COMPLAINT CONTROL NUMBER: 33-CC-20260730130401

FACILITY NAME:	CENTRO DE NINOS, INC.		FACILITY NUMBER:	191870566
ADMINISTRATOR:	LETICIA SANTOS CUEVAS		FACILITY TYPE:	850
ADDRESS:	4850 E. CESAR CHAVEZ AVENUE		TELEPHONE:	(323) 268-4600
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90022
CAPACITY:	68	CENSUS: 38	DATE:	08/04/2026
		UNANNOUNCED	TIME BEGAN:	10:15 AM
MET WITH:	Program Director / Leticia Santos Cuevas		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Licensee does not maintain door fixtures in good repair.

INVESTIGATION FINDINGS:

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On 8/4/26, at 10:15AM, Licensing Program Analyst (LPA) Joe Katrdzhyan conducted an unannounced 10 day complaint inspection at the facility. Upon arrival, LPA met with Program Director / Leticia Santos Cuevas, who accompanied the LPA on a tour of the facility. During the facility walk through, LPA observed the following teacher to child ratios in the classrooms: Toddler Classroom: 10 children with 5 staff; Pre-K Classroom 1: 15 children with 2 staff; and Pre-K Classroom 2: 13 children with 3 staff. LPA explained that the purpose of the visit was to discuss the allegation referenced above.

During today's visit, LPA toured the Pre-K Classroom 1, inspected the door leading from the classroom to the outdoor play area, interviewed the Director, and obtained copies of the children's rosters and other supporting documentation.

Per Reporting Party, Licensee does not maintain door fixtures in good repair.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20260730130401

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CENTRO DE NINOS, INC.	FACILITY NUMBER: 191870566
	VISIT DATE: 08/04/2026

NARRATIVE

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During the interview, the Program Director stated that she first became aware that the door to Pre-K Classroom 1 was in disrepair sometime during the previous week but was unable to recall the exact date. She explained that because the building is owned by the Housing Authority, the center is required to follow an established protocol for repairs. When a maintenance issue is identified, the center reports the concern to the Housing Authority, which is responsible for dispatching a technician to complete the repair. The Program Director stated that after no technician responded by Friday (7/31/26), she contacted the Housing Authority on Monday afternoon (8/3/26) via email and text message to report that the door to Pre-K Classroom 1 was in disrepair and could not be opened from the outside. On the morning of 8/4/26, a follow up email was sent requesting that a technician inspect and repair the door. During today's inspection, the LPA tested the door handle to Pre-K Classroom 1 and observed that the door could not be opened from the outside. However, a teacher was able to open the door from the inside without difficulty to exit the classroom. The classroom also has two additional exit doors located on the opposite side of the room. The LPA tested both doors and observed that they were fully operational from both the inside and outside. Based on these observations, exiting Pre-K Classroom 1 would not present a hazard in the event of an emergency.

During today's visit, a technician arrived at the center and informed the LPA that the door handle to Pre-K Classroom 1 would be repaired by the end of business day on 8/5/26. Although the door handle to Pre-K Classroom 1 was observed to be in disrepair, the Program Director took appropriate steps to request repairs within a reasonable time frame, taking into consideration the required maintenance protocol established by the Housing Authority, which owns the building. Additionally, no immediate health or safety hazard was identified, as the door remained operable from the inside and the classroom had two additional functioning exit doors available for emergency egress.

Based on the investigation conducted, there is insufficient evidence to support the above mentioned allegation to be true. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.

The Notice of Site Visit was provided and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
Exit interview was conducted with Leticia Santos Cuevas, Program Director including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

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SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joe Katrdzhyan
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026

LIC9099 (FAS) - (06/04)

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