191870709-3-12-2026-54-CC-DGIS-DTET4R-20260423142418

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191870709
Report Date: 03/12/2026
Date Signed: 03/12/2026 01:37:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Franchesca White

COMPLAINT CONTROL NUMBER: 54-CC-20260127144322

FACILITY NAME:	FLORENCE-FIRESTONE CHILD CARE CENTER		FACILITY NUMBER:	191870709
ADMINISTRATOR:	ROSALIA NAVA		FACILITY TYPE:	850
ADDRESS:	7217 SOUTH MACE PLACE		TELEPHONE:	(323) 583-1588
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90001
CAPACITY:	82	CENSUS: 69	DATE:	03/12/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Rosalia Nava, Site Supervisor		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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personal rights
parents rights

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Franchesca White arrived at the above facility for the purpose of an unannounced Subsequent Complaint Inspection. LPA White announced the purpose of the visit and was granted entry into the facility by SIte Supervisor Rosalia Nava. Census was taken. All staff have current criminal background clearance.

The purpose of today's visit is to conduct interviews with staff, and deliver findings of the complaint received to the department on 1/27/2026 with allegations of a staff member hitting a day care child, and staff did not report incident(s) to the parent. During the course of this investigation LPA White conducted multiple observations and interviews with witnesses in an effort to gather evidence to complete the determination and findings of this complaint. Interviews with witnesses revealed that during the first week of school for Child 1 (C1), C1 was having some difficulty with the rest time, and wanted to play with another day care child who was laying on a napping mat nearby. C1 was told by S1 to go back to her mat, and S1 sat down next to C1 (Report Continues 1 of 2 Pages)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 54-CC-20260127144322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: FLORENCE-FIRESTONE CHILD CARE CENTER	FACILITY NUMBER: 191870709
	VISIT DATE: 03/12/2026

NARRATIVE

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and began patting her back to relax C1. Witnesses stated that this had been the patten of behavior during rest time for the three days that C1 had been in the class and was considered normal behavior for a new day care child adjusting to a new schedule. S2 stated that there was nothing unusual about C1’s behavior that warranted a conversation with mom. Site Supervisor Rosalia Nava stated that when mother presented her concerns of a staff hitting her child, there were no concerns brought to her and immediately contacted S1 and requested S1 to have a conversation with mom to work through the details of C1’s day. A Parent conference was held, a request was made for the child to placed in a different classroom, but there was no space. Parent removed child from facility. Through the course of this complaint parent interviews were conducted, and there were no corroborating statements of day care children’s personal rights being violated at the facility. There were no corroborating statements of staff not communicating with parents. Parent 2(P2) stated that her child had difficulty adjusting, but is doing very well in the class now. P3 stated that his son doesn't nap, but he knows it's the quiet time. P5 stated that her child has been at the school for two years, and she loves the staff, and how they treat her baby.

The facility administration conducted an internal investigation consisting of multiple interviews, as well as staff training to ensure continued supervision, positive support of the rights of children, and communication with parents. The facility administration reported the incident noted in this complaint as an Unusual Incident on 1/22/2026. Report was submitted timely.

Based on interviews, record reviews, and observations there is not a preponderance of evidence to support the allegations of ‘staff hit a day care child or staff did not report incident(s) to the parent.’ Therefore, the allegations are UNSUBSTANTIATED which means there is not a preponderance of evidence to support whether the incident did or did not occur.

Based on today’s inspection there will be no deficiencies cited in accordance with California Title 22 Regulations.

A Notice of Site visit was given and must remain posted for 30 days. Failure to post will result in a civil penalty of $100.

Report was reviewed with Site Supervisor Rosalia Nava. A Copy of the report and appeal rights was given to Site Supervisor Rosalia Nava.

(Report Ends Here 2 of 2 Pages)

SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Franchesca White
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2026

LIC9099 (FAS) - (06/04)

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