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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191870758
Report Date: 08/29/2024
Date Signed: 08/29/2024 01:29:55 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2024 and conducted by Evaluator Katrina Chicote
COMPLAINT CONTROL NUMBER: 54-CC-20240828091249
FACILITY NAME:ONE HUNDRED SECOND STREET EARLY EDUCATION CENTERFACILITY NUMBER:
191870758
ADMINISTRATOR:VENUS STOVALLFACILITY TYPE:
850
ADDRESS:1925 EAST 102ND STREETTELEPHONE:
(323) 569-8159
CITY:LOS ANGELESSTATE: CAZIP CODE:
90002
CAPACITY:112CENSUS: 43DATE:
08/29/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Karen Nelson, PrincipalTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Supervision - Lack of supervision at the facility due to staff being on their phones.
INVESTIGATION FINDINGS:
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On 08/29/2024 at 10:00 AM Licensing Program Analysts (LPAs) Katrina Chicote and Ashley Calderon conducted an Unannounced - Complaint Inspection to the above facility for the purpose of initiating the 10-day inspection to the above allegation and deliver findings. Upon entrance of the facility, LPAs announced purpose of inspection and was granted entry to facility by Office staff. LPAs were greeted by Facility Representative (FR) Karen Nelson, Principal, who provided guided tour of the facility both indoors and outdoors. Census was taken.

During today’s inspection, LPAs interviewed staff and obtained and reviewed pertinent documents such as Facility Roster, Parent and Staff Handbook. Staff interviews consistently state that they have a no cellphone use policy for personal reasons and keep their cell phones in the staff closet; but at times do use cellphones to take photos outside to provide updates to parents on ClassDojo app. FR confirms that this is the only allowed use of cellphones at the facility. LPAs record review corrobroate this information as
Report Continues - Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2024 and conducted by Evaluator Katrina Chicote
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20240828091249

FACILITY NAME:ONE HUNDRED SECOND STREET EARLY EDUCATION CENTERFACILITY NUMBER:
191870758
ADMINISTRATOR:VENUS STOVALLFACILITY TYPE:
850
ADDRESS:1925 EAST 102ND STREETTELEPHONE:
(323) 569-8159
CITY:LOS ANGELESSTATE: CAZIP CODE:
90002
CAPACITY:47CENSUS: 43DATE:
08/29/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Karen Nelson, PrincipalTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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9
Reporting Requirements - Facility failed to report COVID cases to Department.
Reporting Requirements - Facility did not notify Authorized Representatives of COVID exposure at the facility.
INVESTIGATION FINDINGS:
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On 08/29/2024 at 10:00 AM Licensing Program Analysts (LPAs) Katrina Chicote and Ashley Calderon conducted an Unannounced - Complaint Inspection to the above facility for the purpose of initiating the 10-day inspection and delivering findings in regards to the above allegations. Upon entrance of the facility, LPAs announced purpose of inspection and was granted entry to facility by Office staff. LPAs were greeted by Facility Representative (FR) Karen Nelson, Principal, who provided guided tour of the facility both indoors and outdoors. Census was taken.

During today’s inspection, LPAs interviewed staff and obtained and reviewed pertinent documents such as Facility Roster, Parent and Staff Handbook. Interview with FR confirm there were four confirmed COVID cases at the facility and that these cases were not reported to Department and to families and staff at the facility. FR did admit that she was unaware of policy to notify families and staff but upon review of policy was now informed of the requirement. Staff interviews corroborate this information provided by FR. FR states she will provide COVID exposure notifications to parents and staff immediately. LPA observed
Report Continues - Page 1 of 2
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 54-CC-20240828091249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ONE HUNDRED SECOND STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191870758
VISIT DATE: 08/29/2024
NARRATIVE
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letters at time of inspection.

The following citation is being cited today on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted and report was reviewed with the FR, Karen Nelson.
Report Ends - Page 2 of 2
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 54-CC-20240828091249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: ONE HUNDRED SECOND STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191870758
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/29/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/27/2024
Section Cited
CCR
101212(f)(E)
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101212(f)(E) Reporting Requirements
The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. (E) Epidemic outbreaks.
This regulation was not as evidenced by:
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FR states she is now aware of requirement and has notified Authorized Representatives and Staff through COVID exposure letter. LPAs observed COVID exposure letter at time of inspection. Clearing deficiency.
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Based on interview and record review, Licensee did not meet above regulation. FR states she did not report COVID exposure to Authorized Representatives at time of inspection. This poses a potential health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 54-CC-20240828091249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: ONE HUNDRED SECOND STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191870758
VISIT DATE: 08/29/2024
NARRATIVE
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there is a written policy for Staff that states cellphones cannot be used for personal reasons. In addition, LPAs observed postings in classrooms stating "Cellphone Free Zone". Interviews with children state they observed staff with phones but they do not observe them using it as they are just holding it in their hands or remain in their pockets. Parents interviewed state they do not see staff on their cellphones at the facility and no concerns in regards to supervision.

The facility was found in compliance per Title 22 regulations, there will be no deficiencies cited in regards to this allegation.

A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted and report was reviewed with the Facility Representative, Karen Nelson.

Report Ends - Page 2 of 2
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Katrina Chicote
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5