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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191870871
Report Date: 06/03/2026
Date Signed: 06/03/2026 03:08:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260423135227
FACILITY NAME:LOCKE EARLY EDUCATION CENTERFACILITY NUMBER:
191870871
ADMINISTRATOR:CHARLETHA ROBINSONFACILITY TYPE:
850
ADDRESS:320 E 111'TH STREETTELEPHONE:
(323) 755-0721
CITY:LOS ANGELESSTATE: CAZIP CODE:
90061
CAPACITY:194CENSUS: 108DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Charletha RobinsonTIME COMPLETED:
01:55 PM
ALLEGATION(S):
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-Staff do not prevent child from harming other children in care
-Staff do not ensure reporting requirements are followed
-Licensee does not ensure facility operates within ratio
INVESTIGATION FINDINGS:
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On 6/3/2026 at 11:45 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by Facility Representative (FR) Principle Charletha Robinson. LPA took a self guided tour of the facility. Census was taken.

During the investigation LPAs obtained a copy of the facility roster, a copy of the employee roster and reviewed staff files and conducted interviews with Parents, Staff and Children.

Based on the LPAs observations the facility is within ratio. Staff confirm that they are short staffed, however a substitute comes to fill the vacant position or children are placed in other rooms to ensure the ratio of each room. The facility logs the ratio as per Title 5 on a child ratio schedule every 30 - 15 minutes.

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Unsubstantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 54-CC-20260423135227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LOCKE EARLY EDUCATION CENTER
FACILITY NUMBER: 191870871
VISIT DATE: 06/03/2026
NARRATIVE
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 Per staff 2 they communicate with parents through the Class Dojo application, in person at pick and drop off or call the parent. Per Staff 2 all communications are documented on a communication log. It has been confirmed with Staff 1 and Staff 2 that there was an accident that was not communicated to the parent via phone, class dojo or at pick up. Staff 1 and 2 confirmed that the child was injured on the same day and the incident report was given to the parent at pick up. Staff 1, 2, 3, 4 and 5 confirmed that the procedure for incidents is for the teacher or staff to notify parents of all injuries with an incident report and for a call to be made if the injury is of a serious nature. All staff confirmed that notification in writing or verbal is to be made on the day of the accident. Both staff 1 and 2 confirm that there was a misunderstanding on who is to notify on this occasion. The parent was notified the next day within 24 hours.

LPA observed injuries to the child that reporting party states happened while in care. The image of the injury per observation appears to be a redness of medium tone under the eye. There are small bumps on the edge along the edge of the eye socket. Based on the picture the injury in question is not able to be determined. The image because of the bumps can not be immediately identified as bruising. Staff 2 stated that there was a child during the approximate time of the injury in question, that did have some vision issues causing the child to rub their eye. The child per staff had red puffy under eyes from rubbing them. No injury report was made for the redness of the eye but parent was informed of vision issues.

Staff 1 and 2 confirmed that there are children who are aggressive in the facility and that every effort is made to de-escalate the situation by the teacher. De-escalation is done by talking to the child, allowing the child space to use the quiet corner or intervention from other staff. LPA observed intervention by staff during visits conducted as described by staff. The facility was observed to have a social worker full time twice a week and a counseling center on site for staff, children and parents. Facility follows LAUSD protocol on referring children for assistance with behavior, social emotional development or learning as needed.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies will be cited today 6/3/2026.
A notice of site visit was given and must remain posted for 30 days.

Exit interview was conducted with Facility Representative, Principle Charletha Robinson.
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SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
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