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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191870871
Report Date: 06/18/2026
Date Signed: 06/30/2026 09:56:38 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/23/2026 and conducted by Evaluator Claudia Kam
PUBLIC
COMPLAINT CONTROL NUMBER: 54-CC-20260423153601
FACILITY NAME:LOCKE EARLY EDUCATION CENTERFACILITY NUMBER:
191870871
ADMINISTRATOR:CHARLETHA ROBINSONFACILITY TYPE:
850
ADDRESS:320 E 111'TH STREETTELEPHONE:
(323) 755-0721
CITY:LOS ANGELESSTATE: CAZIP CODE:
90061
CAPACITY:194CENSUS: 71DATE:
06/18/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Charletha RobinsonTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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-Staff handled child in an inappropriate manner
INVESTIGATION FINDINGS:
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THIS IS AN AMENDED REPORT. On 6/18/2026 at 9:00 AM Licensing Program Analyst (LPA) Claudia Kam conducted an Unannounced Complaint Inspection for the purpose of delivering findings for the above allegations. LPA announced purpose of inspection and was allowed entry to facility by Facility Representative, Principle Charletha Robinson. LPA took a self guided tour of the facility. Census was taken.

During the investigation LPA obtained a copy of the facility roster, a copy of the employee roster and conducted interviews with staff, children and parents.

Interview with Staff 4 confirmed that staff threatened Child 1(C1) and pulled the child’s hair as punishment for harming another child (C2).

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Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 54-CC-20260423153601
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754
FACILITY NAME: LOCKE EARLY EDUCATION CENTER
FACILITY NUMBER: 191870871
VISIT DATE: 06/18/2026
NARRATIVE
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 Child 1 (C1) was observed by staff 4 to be crying after the incident and rubbing his head. Parent 5 interview confirmed that they were informed of the incident and they have concerns regarding the treatment of the children by the staff as C1 is not verbal. Per Parent 5, C1 has been aggressive after the incident hitting and scratching other children. Child interviews were inconclusive as children are young and unable to express themselves fully. Child was observed by LPA as still attending and uninjured during the investigation.

Based on the LPAs observations and interviews conducted which were consistent in their facts establishing that the alleged event had occurred and that the facility did not take the actions needed to prevent it. The preponderance of evidence standard has been met; therefore, the above allegations is found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division and Chapter #, are being cited on the attached LIC 9099D.
LPA informed licensee that this report dated 6/18/2026 documents 1 Type A citation(s) which shall be posted for 30 consecutive days as there is an immediate risk to health, safety, or personal rights of children in care.

LPAs informed the licensee to provide a copy of this licensing report dated 6/18/2026 that the documents that any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day that child is in care and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed acknowledgement of receipt of licensing report (LIC 9224) must be placed in the child’s file for verification.

A notice of site visit was given and must remain posted for 30 days.



Exit interview was conducted with Facility Representative, Principle Charletha Robinson.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 54-CC-20260423153601
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK SW RO, 1000 CORPORATE CENTER DR 200B
MONTEREY PARK, CA 91754

FACILITY NAME: LOCKE EARLY EDUCATION CENTER
FACILITY NUMBER: 191870871
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/18/2026
Section Cited
CCR
101223(a)(3)
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(a) The licensee shall ensure that each child is accorded the following personal rights:(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation.....threat...
This regulation was not met as evidenced by:
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Staff has been removed from the classroom effective 4/22/2026. Facility representative will be held by 8/30/26 for staff regarding personal rights.
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Based on LPA interviews, it was confirmed that children's personal rights were violated. Interviews confirmed threats and actions of a punitive nature by staff towards a child at the facility. Staff interview indicates the child received trauma due to the staff pulling the child’s hair (crying and rubbing of the head). In addition, the staff’s actions had malicious intent and were not playful or accidental. This poses an immediate health, safety, and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Denise Gibbs
LICENSING EVALUATOR NAME: Claudia Kam
LICENSING EVALUATOR SIGNATURE:

DATE: 06/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/18/2026
LIC9099 (FAS) - (06/04)
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