191870884-10-3-2023-58-CC-RRAS-CX865U-20231102203052

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191870884
Report Date: 10/03/2023
Date Signed: 10/03/2023 04:22:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2023 and conducted by Evaluator Lilia Hernandez

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20230804085831

FACILITY NAME:	SHENANDOAH EARLY EDUCATION CENTER		FACILITY NUMBER:	191870884
ADMINISTRATOR:	COLLINS, CAROL		FACILITY TYPE:	850
ADDRESS:	8861 BEVERLYWOOD ST.		TELEPHONE:	(310) 838-7328
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90034
CAPACITY:	115	CENSUS: 32	DATE:	10/03/2023
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Larisa Melamed, Head Teacher -Designee		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Facility is operating out of ratio.
Facility does not have adequate staffing to care and supervise day care children.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Lilia Hernandez conducted an unannounced complaint inspection to the above facility on 10/03/23. LPA arrived to the facility at 2:00PM and met with Larisa Melamed, Head Teacher -Designee, who guided LPA on a tour of the facility. There were 32 children with 10 staff upon arrival.

The purpose of the visit is to deliver findings for the above allegations.

During the investigation LPA conducted interviews, records were reviewed, copies of rosters and other pertinent information and documents were obtained.

Information provided by the reporting party indicated that the facility is operating out of ratio and does not have adequate staffing to care and supervise day care children during the hours of 7:00AM to 7:45AM.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20230804085831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: SHENANDOAH EARLY EDUCATION CENTER	FACILITY NUMBER: 191870884
	VISIT DATE: 10/03/2023

NARRATIVE

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Principal stated that during the hours of 7:00AM to 7:45AM, 4 staff members are present to provide care to children.

Principal stated that between the hours of 7:00AM and 7:45AM, 14 children are enrolled to start care.

While interviewing staff, Staff #2 disclosed that no more than 10 to 12 children are in care when S5 arrives at 7:45AM.

While interviewing parents, P2 disclosed to have observed 3 staff members are to greet their child at 7:30AM drop off. P2 disclosed no concerns with the number of children in care during drop off and no concerns with adequate staff to care for children.

Documents obtained from the facility show 4 staff starting between the hours of 7:00AM and 7:45AM to care for children. Documents obtained from the facility also show 14 children enrolled that begin care between 7:00AM and 7:45AM.

Based on the investigation conducted by the Department it has been determined that although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

The Notice of Site Visit must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with Larisa Melamed, Head Teacher -Designee, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Lilia Hernandez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2023

LIC9099 (FAS) - (06/04)

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