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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191870891
Report Date: 04/10/2026
Date Signed: 04/13/2026 07:03:24 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Brittany Lovest
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260226132906
FACILITY NAME:NORMONT EARLY EDUCATION CENTERFACILITY NUMBER:
191870891
ADMINISTRATOR:DEBORAH AUGETFACILITY TYPE:
850
ADDRESS:25028 PETROLEUM AVETELEPHONE:
(310) 326-3344
CITY:HARBOR CITYSTATE: CAZIP CODE:
90710
CAPACITY:164CENSUS: 92DATE:
04/10/2026
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH: Office manager J.Martinez TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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REPORTING REQUIREMENT: Staff did not ensure reporting requirements were followed
INVESTIGATION FINDINGS:
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On 8/25/2025, Licensing Program Analyst (LPA) Brittany Lovest arrived at the facility for the purpose of conducting a complaint investigation. Upon arrival LPA met with Office manager J.Martinez and observed 92 children in care being supervised by 22 staff members.

On 3/4/2026, Licensing Program Analyst (LPA) Brittany Lovest arrived at the facility for the purpose of conducting an initial 10-day complaint investigation. LPA met Office manager,J.Martinez and observed 82 children in care with 19 staff members.LPA conducted walk through of facility both indoors and outdoors.During this inspection, LPA collected Facility roster, Personel documents, Parent Handbook and Facility documents

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 58-CC-20260226132906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: NORMONT EARLY EDUCATION CENTER
FACILITY NUMBER: 191870891
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/27/2026
Section Cited
CCR
101212(d)(1)(C)
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101212 Reporting Requirements (d) Upon the occurrence...a report shall be made to the Department... within the Department's next working day...(1)Events reported shall include the following:(C)Any unusual incident or child absence that threatens the physical or emotional health or safety of any child.
This requirement is not met as evidenced by:
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Facility agrees to the Department by telephone or fax within the Department's next working day and during its normal business hours. Facility provided facility LIC 624 of incident to LPA during visit.
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Based on interview and record review facility failed to submit report to El Segundo Regional office pertaining to incident which occurred on 2/11/2026 involving C1 and C2 which resulted in an injury. Facility failed to report incident ,which posed an potential Health and Safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 58-CC-20260226132906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: NORMONT EARLY EDUCATION CENTER
FACILITY NUMBER: 191870891
VISIT DATE: 04/10/2026
NARRATIVE
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LPA Lovest conducted a full investigation that included LPA obtaining pertinent documents and interviewing staff . Based on interview and record review facility failed to submit report to El Segundo Regional office pertaining to incident which occurred on 2/11/2026 involving C1 and C2 which resulted in an injury. Facility failed to report incident, which posed an potential Health and Safety risk to children in care See LIC 9099D. Based on interview during the investigation process there is a preponderance of evidence to prove the alleged violation Staff did not ensure reporting requirements were followed did occur, SUBSTANTIATED.

Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, 1 Type B deficiency was cited today. See LIC 9099D.

Appeals rights were discussed, Notice of Site Visit was given and to be posted for 30 days.

An exit interview was conducted, and a copy of this report was read and given J.Martinez.

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:

DATE: 04/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3