191870891-4-13-2026-58-CC-LPHS-DUG9V7-20260526234146

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191870891
Report Date: 04/10/2026
Date Signed: 04/13/2026 07:04:32 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Brittany Lovest

PUBLIC

COMPLAINT CONTROL NUMBER: 58-CC-20260226132906

FACILITY NAME:	NORMONT EARLY EDUCATION CENTER		FACILITY NUMBER:	191870891
ADMINISTRATOR:	DEBORAH AUGET		FACILITY TYPE:	850
ADDRESS:	25028 PETROLEUM AVE		TELEPHONE:	(310) 326-3344
CITY:	HARBOR CITY	STATE: CA	ZIP CODE:	90710
CAPACITY:	164	CENSUS: 92	DATE:	04/10/2026
		UNANNOUNCED	TIME BEGAN:	11:01 AM
MET WITH:	Office manager J.Martinez		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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LACK OF SUPERVISION:Staff did not ensure adequate supervision was provided to children in care

INVESTIGATION FINDINGS:

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On 8/25/2025, Licensing Program Analyst (LPA) Brittany Lovest arrived at the facility for the purpose of conducting a complaint investigation. Upon arrival LPA met with Office manager J.Martinez and observed 92 children in care being supervised by 22 staff members.
On 3/4/2026, Licensing Program Analyst (LPA) Brittany Lovest arrived at the facility for the purpose of conducting an initial 10-day complaint investigation. LPA met Office manager,J.Martinez and observed 82 children in care with 19 staff members.

LPA conducted walk through of facility both indoors and outdoors.
During this inspection, LPA collected Facility roster, Personel documents, Parent Handbook and Facility documents

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20260226132906

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: NORMONT EARLY EDUCATION CENTER	FACILITY NUMBER: 191870891
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 04/10/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 04/27/2026 Section Cited CCR 101229(a)(1)	1 2 3 4 5 6 7	101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision....(1)No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation. This requirement is not met as evidenced by:	1 2 3 4 5 6 7	Facility will conduct a review of supervision training and submit record of training to LPA by POC due date.
	8 9 10 11 12 13 14	Based on interviews, while sitting at a table inside classroom, S1 had turned away from the children while moving a tub of supplies. During this time, C1 and C2 were unsupervised, and an incident occurred in which C2 cut C1’s hand with scissors, resulting in an injury. S1 left C1and C2 without visual supervision by a facility staff, which posed an immediate Health and Safety risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

LIC9099 (FAS) - (06/04)

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Control Number 58-CC-20260226132906

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245

FACILITY NAME: NORMONT EARLY EDUCATION CENTER	FACILITY NUMBER: 191870891
	VISIT DATE: 04/10/2026

NARRATIVE

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LPA Lovest conducted a full investigation that included LPA obtaining pertinent documents, and interviewing staff and children. During interview staff disclosed S1 turned away from the children while moving a tub of supplies. During this time, C1 and C2 were without visual and an incident occurred in which C2 cut C1’s hand with scissors, resulting in an injury. Based on interview during the investigation process there is a preponderance of evidence to prove the alleged violation did occur, Staff did not ensure adequate supervision was provided to children in care can be SUBSTANTIATED. S1 left C1 and C2 without visual supervision by a facility staff, which posed an immediate Health and Safety risk to children in care. Type A deficiency cited see LIC 809D.

The following deficiencies are cited per California Code of Regulations, Title 22, Division 12, Chapter 1
101229 Responsibility for Providing Care and Supervision
(a) The licensee shall provide care and supervision...(1)No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation.

LPA Lovest informed J.Martinez that this report dated 4/10/26 documents one Type A citation. Type A citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care. Also, LPA Lovest informed the J.Martinez to provide a copy of this licensing report dated 4/10/2026 that documents a Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Per Title 22, Division 12, Chapter 1, of the California Code of Regulations, 1 Type A citation was cited today. See LIC 9099D.

Appeals rights were discussed, Notice of Site Visit was given and to be posted for 30 days.

An exit interview was conducted, and a copy of this report was read and given J.Martinez.

SUPERVISORS NAME: Loyce Phillips
LICENSING EVALUATOR NAME: Brittany Lovest
LICENSING EVALUATOR SIGNATURE:	DATE: 04/10/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/10/2026

LIC9099 (FAS) - (06/04)

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