191890253-12-16-2025-33-CC-KCHE-DQ6SKV-20260109125719

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191890253
Report Date: 12/10/2025
Date Signed: 12/16/2025 06:44:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Seung Lee

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20251022161043

FACILITY NAME:	NISHI HONGWANJI CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	191890253
ADMINISTRATOR:	SUSAN MUKAI		FACILITY TYPE:	850
ADDRESS:	815 E. FIRST ST		TELEPHONE:	(213) 687-4585
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90012
CAPACITY:	45	CENSUS: 27	DATE:	12/10/2025
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Susan Mukai		TIME COMPLETED:	12:55 PM

ALLEGATION(S):

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Staff handle day care children in a rough manner
Staff yell at day care children.

INVESTIGATION FINDINGS:

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The below report has been amended. The finding was changed from Substantiated to Unsubstantiated. No other changes were made to the report below.

Licensing Program Analyst (LPA) Seung Lee conducted an unannounced complaint inspection. Upon arrival LPA Lee met with Director Susan Mukai.

During the course of this investigation, LPA Lee conducted interviews, made observations, and reviewed documents in regards to the above allegations. The complaint alleges that facility staff handle children in a rough manner and yell at the children. The Director denied these allegations and made no disclosure. The reporting party stated that their child who no longer attends the facility stated that staff members are rough and yell at the children. The reporting party declined to have their child interviewed. LPA Lee conducted and attempted interviews with children in care, staff members, and parents of children in care.
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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 12/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20251022161043

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: NISHI HONGWANJI CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 191890253
	VISIT DATE: 12/10/2025

NARRATIVE

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While it is possible that staff members were yelling at and handling children in a rough manner, it is also possible that staff members did not yell at the children but raised their voice level to get the children's attention while they were distracted. It is also possible that a staff member had to physically restrain a child quickly in order to prevent the child from injuring themselves or another child. Based on the evidence observed during this investigation, there was not enough evidence observed that corroborated the allegations.

Based on the evidence collected during the investigation, the allegations that the facility staff handled children in care in a rough manner and yelled at children in care may be valid. However, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegations are found to be unsubstantiated.

The notice of site inspection must remain posted for a period of 30 days during hours of operation. Failure to maintain this posting requirement may result in civil penalty of $100.00 dollars.

Exit interview conducted with Director Susan Mukai. Appeal rights discussed and explained.

SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Seung Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 12/10/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/10/2025

LIC9099 (FAS) - (06/04)

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