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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890338
Report Date: 06/23/2026
Date Signed: 06/23/2026 10:12:15 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/23/2026 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260323091336
FACILITY NAME:LUCIA RIVERA EARLY LEARNING CENTERFACILITY NUMBER:
191890338
ADMINISTRATOR:MONICA BARAHONAFACILITY TYPE:
850
ADDRESS:233 N BREED STTELEPHONE:
(323) 263-3846
CITY:LOS ANGELESSTATE: CAZIP CODE:
90033
CAPACITY:54CENSUS: 30DATE:
06/23/2026
UNANNOUNCEDTIME BEGAN:
08:20 AM
MET WITH:Site Supervisor Monica BarahonaTIME COMPLETED:
10:25 AM
ALLEGATION(S):
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Personal Rights-Staff hit child causing bruises.
INVESTIGATION FINDINGS:
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On June 23, 2026, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation visit to deliver findings to the above facility. LPA Perry met with the Site Supervisor Monica Barahona to whom the reason for today’s visit was explained. LPA obtained a census of children and staff present at the time of the visit.

During the course of the investigation, LPA Perry conducted interviews with staff, parents, and children. LPA obtained and reviewed relevant documents including, but not limited to facility roster, personnel report, parent handbook and other pertinent documents.

Allegation: Personal Rights- Staff hit child causing bruises.

According to the Reporting Party, Child #1 went to Emergency Room at 6pm on 3/20/26 due to ear pain.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20260323091336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LUCIA RIVERA EARLY LEARNING CENTER
FACILITY NUMBER: 191890338
VISIT DATE: 06/23/2026
NARRATIVE
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R.P. stated observing bruising on the back of Child #1’s ear on the pinna of ear. When asked what happened, Child #1 told RP that their teacher had hit them. Additionally, R.P. stated that about a year ago, Child #1 came home with a bruise or small scratch on their nose. It was stated by the R.P. that different stories were told on how the injury was sustained. LPA Perry attempted to contact the R.P. and was unsuccessful.

LPA Perry interviewed children and no disclosures were made pertaining to the above allegation.

LPA Perry interviewed parents and no disclosures were made pertaining to the above allegation.

LPA attempted to contact the police department for follow-up; however, LPA was unsuccessful.

LPA Perry interviewed staff and all staff interviewed denied hitting a child or observing any staff member hit a child. Staff stated that Child #1 never complained of ear pain or showed signs of discomfort or bruising while at the facility. Staff further stated that parents are notified of incidents and provided with incident reports. Staff #1 recalled a prior incident involving a scratch to Child #1’s nose, which an incident report was completed and signed by the parent. Staff #3 stated that they were on leave at the time of the alleged incident.

LPA Perry interviewed the Site Supervisor, who stated that she had never observed staff hit a child and that Child #1 never complained of ear pain. The Site Supervisor stated that she became aware of the allegation after following up on Child #1’s absence, which reported that a staff member had pinched Child #1’s ear. The parent identified a teacher by name; however, no employee by that name was employed at the facility. The Site Supervisor stated that management reviewed camera footage and did not observe any staff member hitting, pulling, or inappropriately disciplining a child. The facility was unable to provide video footage to the Department. Declaration obtained.

During LPA’s observations, LPA Perry observed children being treated with respect and did not observe inappropriate discipline or mistreatment of the children in care. LPA reviewed the facility’s parent handbook, which outlined the discipline policy, and reviewed an incident report dated January 8, 2025, documenting that Child #1 sustained a scratch to the nose while playing with a toy truck. LPA also reviewed medical documentation provided by Child #1’s parent, which indicated a “diagnosis of a finger splinter without major open wounds or infection.” Although follow-up instructions indicated a subsequent appointment on March 21, 2026, no additional medical documentation was provided to the facility. Information provided to the facility was different from what was reported.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 33-CC-20260323091336
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: LUCIA RIVERA EARLY LEARNING CENTER
FACILITY NUMBER: 191890338
VISIT DATE: 06/23/2026
NARRATIVE
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Based on interviews conducted, records reviewed, and observations made during the investigation, there was insufficient evidence to support the allegation that staff hit child causing bruises. Therefore, the allegation is deemed UNSUBSTANTIATED, meaning that although the allegation may have occurred or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

No deficiencies issued on this date. An exit interview was conducted, and a copy of this report was provided to Monica Barahona, Site Supervisor. A Notice of Site Visit was provided; Notice of Site Visit must be posted for 30 days. Appeal rights were discussed and provided.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3