191890370-9-3-2025-33-CC-BVON-DLDVDX-20250910162127

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191890370
Report Date: 09/03/2025
Date Signed: 09/03/2025 01:10:54 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2025 and conducted by Evaluator Staicy Perry

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20250815122942

FACILITY NAME:	JARDIN DE NINOS CHILD CARE CENTER		FACILITY NUMBER:	191890370
ADMINISTRATOR:	ALICIA LOMELI		FACILITY TYPE:	850
ADDRESS:	2422 MANITOU AVE		TELEPHONE:	(323) 223-1230
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90031
CAPACITY:	46	CENSUS: 22	DATE:	09/03/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Maria Garcia, Site Supervisor		TIME COMPLETED:	01:20 PM

ALLEGATION(S):

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Personal Rights-Staff did not assist day care child with diapering needs in a timely manner, resulting in a diaper rash.

INVESTIGATION FINDINGS:

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On, Wednesday, September 3, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation to deliver findings regarding the allegation above. Upon arrival, LPA Perry met with Site Supervisor Maria Garcia to whom the visit was explained. LPA Perry took censes and observed 22 children in care.

During the course of the investigation, LPA Perry conducted staff and parent interviews, reviewed facility records, including but not limited to the children’s roster, personnel report, parent handbook, diaper logs, and other relevant documentation reviewed and obtained.

Allegation #1: Staff do not assist daycare child with diaper needs in a timely manner, resulting in a diaper rash.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20250815122942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: JARDIN DE NINOS CHILD CARE CENTER	FACILITY NUMBER: 191890370
	VISIT DATE: 09/03/2025

NARRATIVE

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The reporting party (RP) alleged that Child #1 has experienced recurring diaper rashes that continued after transitioning from the infant program to the preschool program in May 2025. RP reported stated that at least five incidents in which Child #1 returned home with a rash, which RP states is due to staff not changing diapers frequently. RP stated that staff had informed them that diapers were being checked regularly, but despite this, rashes persisted. RP also reported that on one occasion (date unspecified), staff mentioned a “small rash” at pickup, but upon inspection, RP observed a “severe rash.” RP further stated that Child #1 was seen by a physician and further clarified that the child’s recent medical appointment was a routine check-up and was not specifically related to the diaper rash but was mentioned. RP did not get a note from the visit. RP confirmed they provided two topical creams for the child and recently requested that Child #1 be changed every hour. RP also requested on 9/2/25 that only parent-provided diapers and wipes be used. RP also states that of the five incidents (dates unknown) of diaper rash maybe 2 of them were not told to them (dates unknown). The RP indicated that no medical attention treatment was obtained for the alleged severe diaper rash.

LPA conducted interviews with additional parents of children in care. No disclosures or concerns were made regarding the allegation above.

LPA Perry conducted staff interviews. All staff stated that diapers are changed every two hours or as needed or when a child has a rash, staff increase changes to every hour and apply cream, if parental authorization forms are on file. Staff stated that for Child #1, parental concerns were communicated during the transition from the infant to the preschool program. Staff confirmed that the use of Aquaphor at every diaper change and Desitin for diaper rash were followed, per parental authorization. Staff reported they were aware of with the parent’s more recent request for hourly diaper changes. LPA Perry reviewed Child #1’s file and confirmed parental consent forms authorizing the use of Aquaphor and Desitin were on file. LPA reviewed diaper logs and facility’s parent communication app. LPA Perry observed diaper cream stored appropriately per Title 22 regulations. LPA Perry observed staff following proper diaper changing procedures throughout the investigation. LPA Perry reviewed a physician’s note dated November 2024 documenting treatment for diaper rash; however, no recent physician notes were observed regarding the five alleged incidents since Child #1’s transition to the preschool program. LPA also observed facility policy on Toddler/Preschool needs and Service plan which indicate child’s diapers are checked every 2 hours or changed as needed. LPA reviewed photos related to the allegation. Based on observations, the child’s diaper area appeared to be red and pink; however, there were no visible blisters, bleeding or other severe issues noted.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

LIC9099 (FAS) - (06/04)

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Control Number 33-CC-20250815122942

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: JARDIN DE NINOS CHILD CARE CENTER	FACILITY NUMBER: 191890370
	VISIT DATE: 09/03/2025

NARRATIVE

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Based on observations, staff and parent interviews, and records reviewed, there is not a preponderance of evidence to support the allegation that staff did not assist a daycare child with diaper needs in a timely manner, resulting in a diaper rash. Therefore, the allegation is deemed UNSUBSTANTIATED.

At this time, no deficiencies are being cited in accordance with Title 22 regulations. A copy of this report was provided to the Assistant Site Supervisor, Maria Garcia. A Notice of Site Visit was issued and must remain posted for 30 days. Appeal rights provided and discussed.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:	DATE: 09/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/03/2025

LIC9099 (FAS) - (06/04)

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