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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890404
Report Date: 06/25/2025
Date Signed: 06/25/2025 12:07:25 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2025 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250611151923
FACILITY NAME:PLACITA DE NINOSFACILITY NUMBER:
191890404
ADMINISTRATOR:DARLEENE MONARREZFACILITY TYPE:
850
ADDRESS:2661 PASADENA AVETELEPHONE:
(323) 223-2420
CITY:LOS ANGELESSTATE: CAZIP CODE:
90031
CAPACITY:54CENSUS: 28DATE:
06/25/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Darleene Monarrez, Site SupervisorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Personal Rights: Staff did not ensure child’s food service needs were met.
INVESTIGATION FINDINGS:
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On June 25, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation visit to the above facility to deliever findings and met with Site Supervisor, Darlene and shortly after Education Coordinator Ana Gamino arrived. Census was taken and LPA Perry observed 28 children in care. During the course of the investigation, LPA Perry interviewed staff, children, and parents, reviewed facility records including but not limited to the children’s roster, parent and employee handbooks, staff files, obtained and reviewed relevant video footage from the reported dates and other pertinent documents were obtained.

R.P. stated during a conversation with C#1, RP stated that C#1’s response to her when questioned implies that staff may have threatened C#1 with withholding food from C#1 if talked about the abuse.

During interviews with parents, no disclosures were made pertaining to the above allegation.

During interviews with children, no disclosures were made pertaining to the above allegation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 33-CC-20250611151923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PLACITA DE NINOS
FACILITY NUMBER: 191890404
VISIT DATE: 06/25/2025
NARRATIVE
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During interviews with staff, no disclosures were made pertaining to the above allegation. It was disclosed by staff that they never withhold food from children nor will they ever as a form of punishment.

During LPA's interviews, observations and review with facility staff, parents and C#1 it was not observed or reported that any staff withhold food from children in care. None of the individuals interviewed stated or indicated that food was ever used as a form of punishment, nor was it reported that food would be denied to a child due to behaviors of a child. Based on the information obtained during staff interviews, there is no evidence to support the allegation that food was withheld from children.

Based on interviews, observations and disclosures made during the department’s investigation, no disclosures were made by staff, children or parents pertaining to the allegation above, “Staff did not ensure child’s food service needs were met”. Therefore, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies being issued. A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were given and explained. Exit interview conducted, report provided to Site Supervisor, Darlene.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/11/2025 and conducted by Evaluator Staicy Perry
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20250611151923

FACILITY NAME:PLACITA DE NINOSFACILITY NUMBER:
191890404
ADMINISTRATOR:DARLEENE MONARREZFACILITY TYPE:
850
ADDRESS:2661 PASADENA AVETELEPHONE:
(323) 223-2420
CITY:LOS ANGELESSTATE: CAZIP CODE:
90031
CAPACITY:54CENSUS: 28DATE:
06/25/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Darleen Monarrez, Site SupervisorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Personal Rights – Staff physically abused a child.
Personal Rights – Staff inappropriately spoke to a child.
Reporting Requirements – Staff failed to report incidents to appropriate parties.
INVESTIGATION FINDINGS:
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On June 25, 2025, Licensing Program Analyst (LPA) Staicy Perry conducted an unannounced complaint investigation visit to the above facility and met with Site Supervisor Darlen and shortly after Education Coordinator Ana Gamino arrived. Census was taken and LPA Perry observed 28 children in care. During the course of the investigation, LPA Perry interviewed staff, reporting party, children, and parents, reviewed facility records including but not limited to the children’s roster, parent and employee handbooks, staff files, obtained and reviewed relevant video footage from the reported dates and other pertinent documents were obtained.

According to the R.P., they received communication from a former staff member reporting that incidences involving a S#1 allegedly physically handling C#1 in an inappropriate and forceful manner, including grabbing the child by the arms, pushing the child to the ground and yelling. The reporting party also indicated that they were not informed of the incidents at the time they occurred.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 33-CC-20250611151923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PLACITA DE NINOS
FACILITY NUMBER: 191890404
VISIT DATE: 06/25/2025
NARRATIVE
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During interviews conducted with staff, S#2 stated that upon reviewing the video, they observed S#1 using physical force on C#1, including grabbing, pushing, kicking, and pinning C#1 down. S#2 also reported that S#1 had previously been spoken to regarding their tone of voice with children. S#2 noted that although S#3 was present during the incident, S#3 did not report or discuss the matter with S#2. S#3 confirmed witnessing S#1 using physical force including grabbing, pushing, kicking, and pinning and stated they told S#1 to leave C#1 alone and added that C#1 was removed to another area but acknowledged that they did not report the incident at the time. S#3 denies personally using any physical force on C#1. S#4 stated that they observed S#3 grab C#1 by the wrist, but not in a forceful manner. S#5, S#6 and S#7 did not disclose any information relevant to the above allegations.

During interviews with parents, no disclosures were made pertaining to the above allegations.

During interviews with children, no disclosures were made pertaining to the above allegations.

LPA Perry reviewed video footage, these incidences were observed involving S#1 and C#1. In the first incident, which occurred during outdoor transition, C#1 behavior was observed hitting S#1, throwing objects, and hitting another child with an object. S#1 responded by physically grabbing C#1 by the arms and shoulder, while moving C#1 to a corner of the outside area and continuing to use an inappropriate force and tone of voice while grabbing and holding C#1 by the arms and shoulders throughout the incident. In the second incident, which took place indoors, C#1 was observed throwing water, hitting, spitting, and kicking S#1. S#1 was observed yelling, repeatedly restraining C#1 by the arms and shoulders, placing a foot over C#1’s foot, and forcefully placing the child on the floor while shaking the child’s arms and feet side to side. S#1 actions were observed to be physically forceful, violating a child personal right and posed an immediate risk to the health and safety of children in care.

In both videos, S#1 was observed using forceful physical contact with their tone of voice with C#1. During the incidences, S#1 physically grabbed the child by the arms and shoulders, placed the child in a corner, and later restrained the child again by the arm while redirecting them forcefully. S#1 was observed placing a foot over C#1 and grabbing and shaking the child’s arms and feet while placing them on the floor. Additionally, S#2 who was present during the second incident did not intervene despite witnessing the incidences. As well as S#1 was also seen and heard yelling at C#1. S#1’s physical and verbal responses were not appropriate. These actions posed an immediate risk to the health and safety of children in care.

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 33-CC-20250611151923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: PLACITA DE NINOS
FACILITY NUMBER: 191890404
VISIT DATE: 06/25/2025
NARRATIVE
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During the investigation, it was determined that neither of the incidences involving C#1 and S#1 were reported to the child’s parent, nor were they reported to any required entities in accordance with Title 22 regulations related to Reporting Requirements. Through file review and interviews, it was confirmed that no Unusual Incident Reports (LIC 624) were submitted regarding either incident. The child’s parent was not notified. The facility acknowledged that these incidents were not reported, and all staff confirmed they are aware of their mandated reporting responsibilities. Which poses a potential risk to the health and safety of the children in care.

Based on the information obtained through observations, interviews, file review, and video footage, the following allegations, the preponderance of evidence standard has been met, therefore the allegations above have been determined substantiated, allegation 1: Staff physically abused a child, allegation 2: Staff inappropriately spoke to a child and allegation 3: Staff failed to report incidents to appropriate parties. substantiated. California Code of Regulations, (Title 22, Division 12 & Chapter Number 1, article 6), is being cited on the attached LIC 9099D. The deficiency listed on the following page was observed by the LPA Perry and is being cited in accordance with California Code of Regulations Title 22. One type A deficiency is being issued today for regulation 101223 (a)(1) Personal Rights and One type B 101212 reporting requirements(d)(1)(d). Please see attached LIC 809-D for citation. Deficiencies that are being cited need to be cleared to protect the children’s health & safety. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon their return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled child for the next 12 months. A signed Acknowledgement of Receipt (LIC9224) shall be in each child’s file, acknowledging receipt.



An exit interview was conducted with Site Supervisor, Darleen. Appeal Rights (LIC 9058) were discussed and provided. Copies of LIC 9099 and LIC 9099D were issued during the visit.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 33-CC-20250611151923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PLACITA DE NINOS
FACILITY NUMBER: 191890404
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/01/2025
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference....
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Facility has terminated the staff member involved. Training has been conducted by facility on 2/13/2025 with all staff regarding personal rights and the well being of children/ peronal rights using CCLD videos on website. Documentation of the training will be submitted to LPA Perry by POC date.
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This requirement was not met as evidence by video review, staff interviews, and observations, it was determined that a S#1 physically handled C#1 in a manner that violated the child’s personal rights. S#1 was observed grabbing C#1 forcefully by the arms and placing the child down on the floor in a forceful manner. S#1 also used a loud, yelling tone and placed foot over C#1's foot in a restrictive manner. Which poses an immediate risk to the child’s personal rights and physical safety.
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Declarations will be submitted by all staff regarding what they learned. Also, Mandated reporter training will be conducted again as a refresher and certificates submitted to LPA Perry by all staff by POC date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 33-CC-20250611151923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: PLACITA DE NINOS
FACILITY NUMBER: 191890404
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/25/2025
Section Cited
CCR
101212(d)(1)
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101212 Reporting Requirements (d) Upon the occurrence, during the operation of the child care center of any of the events specified in (d) (1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and
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Facility Site supervisor Darlene and administrator Ana Gamino to retake the CCLD Orientation course and submit certificates to LPA once completed. A declaration will be submitted to LPA Perry including timely and complete submission
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during its normal business hours...... This requirement was not met as evidence by two incidents that occurred on January 27 and January 29, 2025 that were not reported to the child’s authorized representative or to the Department as required. The failure to report incidents poses a potential risk to the childrens health and safety while in care.
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of Unusual Incident Reports (LIC 624) and when it is necessary to submit one.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Staicy Perry
LICENSING EVALUATOR SIGNATURE:

DATE: 06/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/25/2025
LIC9099 (FAS) - (06/04)
Page: 7 of 7