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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890452
Report Date: 06/29/2026
Date Signed: 06/29/2026 01:38:45 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260409143902
FACILITY NAME:VINE STREET EARLY EDUCATION CENTERFACILITY NUMBER:
191890452
ADMINISTRATOR:SHARON HARRISFACILITY TYPE:
850
ADDRESS:6312 ELEANOR AVENUETELEPHONE:
(323) 465-1167
CITY:LOS ANGELESSTATE: CAZIP CODE:
90038
CAPACITY:198CENSUS: 58DATE:
06/29/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Nancy Mejia, Office Manager TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Classroom was over ratio
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 6/29/26. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 4/9/26. LPA met with Facility Representative Nancy Mejia (Office Manager) to whom the purpose of the inspection was announced. Census was taken. Per Facility Representative, the lead teacher was out and the Principal won’t be available until 12:30 pm. Per Facility Representative there are 76 children currently enrolled. Prncipal Speight arrived at 1:00 pm

Throughout the course of the investigation, interviews were conducted with staff, and parents. LPA also reviewed and obtained copy of children’s roster and other documentation.

Per initial complaint report, the Reporting Party (RP) reported that the classroom was over ratio. Per complainant different classrooms have been out of ratio different times-----------pg. 1 of 3 -----------------
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 33-CC-20260409143902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: VINE STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191890452
VISIT DATE: 06/29/2026
NARRATIVE
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Up to 35 children with 1 teacher and 2 or 3 aides. Per complainant they have dates and times of when classes are out of ratio but this information was not provided to the LPA.

LPA conducted interviews with 9 staff members. 4 out of 9 staff corroborated that classrooms have been out of ratio on different occasions. Dates and times were not provided- per staff they had between 29 to 35 children in the classroom with only 1 teacher present.

On this date 6/29/26 LPA Lopez observed only two classrooms operating. Room # 3 had 2 9 children 1 teacher and 3 aides- second teacher was observed taking their break. Room # 5 (west bungalow) had 29 children 2 teachers and 3 aides. Throughout the inspection of today LPA observed staff taking breaks- and 1 teacher left for the day at 12:00 pm which lead classes to continue being out of ratio. This is an immediate risk for the health and safety of children care. Per Facility Representative they did not have substitutes to cover staff breaks or absences

Parents interviews were conducted with 8 parents- 3 out of 8 parents corroborated that they have observed a lot of children in different classrooms- which seemed very chaotic- but they were not sure how many children were present.

This agency has investigated the complaint alleging classroom is out of ratio. Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of the evidence standard has been met, therefore the above allegations is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 3 (FCC) (1 DCC) number) are being cited on the attached LIC9099D.

LPA Roxana Lopez informed facility representative Allison Speight that this report dated 6/29/26 document(s) 1

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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 33-CC-20260409143902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: VINE STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191890452
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/29/2026
Section Cited
CCR
101216.3(c)(1)(c)
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101216.3 Teacher-Child Ratio: (c) (1)CDV funded by the CDE and operating under Title 5... Title 5 staffing ratios shall apply in such centers. (C) Preschool.. 1:8 adult-child ratio, 1:24 teacher-child ratio. This requirement was not met as evidenced by.
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Per Facility Representative the will talk to Principal and work out a plan to revisit the ratio and brake times and possibly rescheduling. A written plan will be submitted by poc due date 7/10/26
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Based on observations and interviews the licensee did not comply with section cited above as staff disclosed that having up to 35 children with 1 teacher & on 6/29/26 LPA observed 29 children with 1 qualified teacher and 3 aides. This is an immediate risk for the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/09/2026 and conducted by Evaluator Roxana Lopez
PUBLIC
COMPLAINT CONTROL NUMBER: 33-CC-20260409143902

FACILITY NAME:VINE STREET EARLY EDUCATION CENTERFACILITY NUMBER:
191890452
ADMINISTRATOR:SHARON HARRISFACILITY TYPE:
850
ADDRESS:6312 ELEANOR AVENUETELEPHONE:
(323) 465-1167
CITY:LOS ANGELESSTATE: CAZIP CODE:
90038
CAPACITY:198CENSUS: 58DATE:
06/29/2026
UNANNOUNCEDTIME BEGAN:
09:40 AM
MET WITH:Nancy Mejia, Office Manager TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff member pulled children`s arms, made them cry
Children were left in the class without qualified teacher
INVESTIGATION FINDINGS:
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An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 6/29/26. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 4/9/26. LPA met with Facility Representative Nancy Mejia (Office Manager) to whom the purpose of the inspection was announced. Census was taken. Per Facility Representative, the lead teacher was out and the Principal won’t be available until 12:30 pm. Per Facility Representative there are 76 children currently enrolled.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copy of children’s roster and other documentation.

Per initial complaint report, the Reporting Party (RP) reported that (1) Staff member pulled children`s arms, made them cry, (2) Children were left in the class without qualified teacher. Regarding allegation #1 Staff member pulled children’s arms and made them cry.--------- pg. 1 of 3---------
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 33-CC-20260409143902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: VINE STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191890452
VISIT DATE: 06/29/2026
NARRATIVE
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LPA conducted interviews with staff and children. Per staff # 1 they talk to children at their level and redirect children. However, sometimes they do have children sit down and do another activity or talk to staff when children need that extra support. Staff # 2 and # 3 corroborated that they have not observed staff # 1 pulled any child’s arm. Per staff # 2 and # 3 they have observed staff #1 sit children down. Staff # 3 disclosed that sometimes they observed a staff sitting with the child but other times they do not.

During children’s interviews Child # 1 did not disclose their arm being pulled- but disclosed that staff # 1 “gets angry and they are scared” Child # 2 did not disclosed their arm being pulled by staff # 1. 3 out of 5 children disclosed that Staff # 1 sits them down at a table- but did not disclosed their arms being pulled.

Regarding allegation # 2 Children were left in the class without qualified teacher. LPA conducted interviews with 9 staff. 8 out of 9 corroborated that there is always a qualified teacher present in the classroom. During interviews staff had questions regarding napping ratio. LPA advised that in a preschool program 1 teacher or 1 aide can supervised 24 napping children. Other teachers/aides must be on site to meet the overall ratio when children are awake.

LPA conducted interviews with parents. Parent interviews corroborated that their children seemed happy at the facility and they did not have concerns regarding staff # 1 -3 at this time. Parents interviews corroborated that they always see staff in classrooms, but they were not able to pin point who was a fully qualified staff.

This agency has investigated the complaint alleging Staff member pulled children`s arms, made them cry and Children were left in the class without qualified teacher. Based upon the evidence as presented above, the allegation has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated. -------- pg. 2 of 3------------------------------------
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 33-CC-20260409143902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: VINE STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191890452
VISIT DATE: 06/29/2026
NARRATIVE
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No deficiencies cited for these allegations. A notice of site visit was given and must remain posted for 30 days. Exit Interview conducted and report was reviewed with the facility representative Allison Speight (Principal).
--------------------------------------------------------- pg. 3 of 3 -------------------------------------------------------------------------
SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 33-CC-20260409143902
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: VINE STREET EARLY EDUCATION CENTER
FACILITY NUMBER: 191890452
VISIT DATE: 06/29/2026
NARRATIVE
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Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Roxana Lopez informed the facility representative to provide a copy of this licensing report dated 6/29/26 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Principal Allison Speight.


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SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7