191890452-8-28-2026-33-CC-BVON-DXWUFD-20260914153234

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 191890452
Report Date: 08/28/2026
Date Signed: 08/28/2026 02:20:44 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2026 and conducted by Evaluator Roxana Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 33-CC-20260604091104

FACILITY NAME:	VINE STREET EARLY EDUCATION CENTER		FACILITY NUMBER:	191890452
ADMINISTRATOR:	SHARON HARRIS		FACILITY TYPE:	850
ADDRESS:	6312 ELEANOR AVENUE		TELEPHONE:	(323) 465-1167
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90038
CAPACITY:	198	CENSUS: 46	DATE:	08/28/2026
		UNANNOUNCED	TIME BEGAN:	11:20 AM
MET WITH:	Nancy Mejia, Office Manager		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff spoke inappropriately to child
Staff yank child
Children sat on carpet for extended period of time

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

An unannounced inspection was conducted by Licensing Program Analyst (LPA) Roxana Lopez on 8/28/26. The purpose of this inspection is to provide the findings of the complaint investigation which was received on 6/4/26. LPA met with Facility Representative Nancy Mejia (Office Manager) to whom the purpose of the inspection was announced. Census was taken. Per Facility Representative, the Principal was in a meeting. Per Facility Representative there are 54 children currently enrolled.

Throughout the course of the investigation, interviews were conducted with staff, children and parents. LPA also reviewed and obtained copy of children’s roster and other documentation.

Per initial complaint report, the Reporting Party (RP) reported that (1) Staff spoke inappropriately to child, (2) Staff yank child and (3) Children sat on carpet for extended period of time.
---------------------------------------------- pg. 1 of 3 -------------------------------------------------------

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 33-CC-20260604091104

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: VINE STREET EARLY EDUCATION CENTER	FACILITY NUMBER: 191890452
	VISIT DATE: 08/28/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Per RP child # 1 was not receiving the support they needed and staff # 1 and Staff # 2 were instigating child. Per RP they heard staff # 1, yell at child in Spanish # 1 “ to be quiet and that they will not be able to stay in the school or go outside.” Then staff # 1 proceeded to ask staff to continue with circle time. Per RP they were in the carpet over 40 minutes. Additionally, RP stated that staff # 1 yanked child # 2. LPA interviewed co- complainant who reported that they were notified that child # 1 was having a hard time in the classroom. Per Co- complainant when they arrived to the facility they observed child # 1 separated from the other children and staff # 1 was rude and asked for child # 1 to be taken home. Per Co- complainant staff # 1 did not allowed child # 1 to clean up after themselves or explained what had happened. Additionally, co- complainant disclosed that they are aware that staff # 1 has been rude to staff – therefore they do not doubt that staff # 1 is also rude to children.

LPA conducted interviews with staff. Per staff # 1 they are called into the classroom when staff need extra support. Staff # 1 disclosed that they have been called into different classrooms to support with behavior issues- in one occasion they were called because a child was disturbing instructional time as they were hurting other children and throwing furniture in the classroom. Per staff # 1 they called authorized representatives to informed them of what was happening but did not ask for child to be picked up. Staff # 1 when into the classroom to provide support and asked the other staff to continue with instructional time. Per staff # 1, authorized representative arrived to the classroom upset and began yelling and stated they will be taking child # 1 home. Staff # 1 corroborated that they did not allowed them to clean up as teacher were still trying to conduct instructional time. Per Staff # 1 they never spoke inappropriately to any children or yanked any child.

Interviews with staff # 2 and # 3 corroborated that when children are having a hard time they talk to children at their level and redirect them as needed, however sometimes extra support is needed. Per staff # 2 and # 3 child # 1 was having a hard time in the classroom as they were trying to hurt friends and throwing furniture. Per staff # 2 they asked the other staff if in the classroom to move the other children back and asked staff # 1 for support. Per staff # 2 and # 3 when staff # 1 arrived, they continued with instructional time. Staff # 2 and # 3 corroborated that they did not hear staff # 1 speak inappropriately to child # 1 or any children and did not observed staff # 1 yank child # 2 or any children. Additionally, staff # 2 and # 3 corroborated that Staff # 1 was calm during the whole process, even when authorized representative arrived and was upset and yelling. ----------------------------------------------- pg. 2 of 3 -----------------------------------------------

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 33-CC-20260604091104

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: VINE STREET EARLY EDUCATION CENTER	FACILITY NUMBER: 191890452
	VISIT DATE: 08/28/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Staff interviews corroborated that carpet time is 20-25 minutes- but can also depend on the engagement of the children.

LPA conducted interviews with 8 children – During interview with child # 1 – they disclosed that staff # 1 yelled at them and their face was red because they were mad. Per child # 1 they did bad things and that’s why staff # 1 was mad. During interview with child # 2 – no disclosures were made about them being yanked by staff # 1.

Additionally, 2 out of 8 children corroborated that they like their teachers. 3 out of 8 children corroborated that when they don’t listen or their friends don’t listen they are talked to by staff. Child # 4 disclosed that teachers get mad but they just talked. Child # 5 disclosed that they have been talked to by Staff # 1 but it was “a nice talk”. Additionally, children 2 to 8 corroborated that carpet time is a “little time.”

LPA conducted interviews with parents. 4 out of 6 Parent interviews corroborated that their children seemed happy at the facility and their children have not disclosed anything to them. Additionally, parents did not have concerns with how staff # 1-3 treated children.

This agency has investigated the complaint alleging that (1) Staff spoke inappropriately to child, (2) Staff yank child and (3) Children sat on carpet for extended period of time. Based upon the evidence as presented above, the allegations has been determined to be Unsubstantiated. A finding of Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

No deficiencies cited for these allegations.
A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted and report was reviewed with the facility representative Teacher Ramona Antonio Ozment.
------------------------------------------------- pg. 3 of 3 -----------------------------------------------------

SUPERVISORS NAME: Brandi VanOosten
LICENSING EVALUATOR NAME: Roxana Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 08/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 3