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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 191890457
Report Date: 05/26/2026
Date Signed: 05/26/2026 12:45:18 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Melissa Zaragoza
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20260226151824
FACILITY NAME:TOLUCA LAKE EARLY EDUCATION CENTERFACILITY NUMBER:
191890457
ADMINISTRATOR:ERIKA MANCIAFACILITY TYPE:
850
ADDRESS:4915 STROHM AVETELEPHONE:
(818) 980-0925
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91601
CAPACITY:119CENSUS: 97DATE:
05/26/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Principal, Lilia HernandezTIME COMPLETED:
01:20 PM
ALLEGATION(S):
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Staff pushed child causing injury.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Melissa Zaragoza conducted and unannounced complaint inspection to the above facility on 05/26/2026. LPA arrived at the facility at 9:30AM and met with the principal, Lilia Hernandez. The principal guided the analyst on a tour of the facility. There were 97 children and 20 staff present at the facility.

During the investigation LPA interviewed staff, interviewed children, interviewed parents, obtained a copy of the children's roster, and obtained copies of supporting documents. Information provided by the reporting party indicated that staff pushed child causing injury.

Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20260226151824
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: TOLUCA LAKE EARLY EDUCATION CENTER
FACILITY NUMBER: 191890457
VISIT DATE: 05/26/2026
NARRATIVE
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Per Staff (S1) interview, Child (C1) was in the classroom playing on the rug with other children. Per S1, children in the class were letting them know, C1 was hitting other children. Per S1, they redirected C1 and instructed them to keep their hands to themselves. Per S1, they were standing in front of the children, reminding C1 not to throw toys. Per S1, while they stood in front of the children, C1 fell back, and hit their head on a toy. Per S1, they stated the observed C1 stand up after the fall. Per S1, they denied pushing C1, or putting their hands on them.

Based on children’s interviews, C1 stated that S1 hurt their head by accident, but also stated they hurt their own back by accident. Per interview with C2, when they have a hard day at school they receive, “sad faces”, as a form of discipline, from teachers. Per parent interviews, parents are content with the staff and seemed to have shared positive feedback.

During LPAs visit LPA did not observe staff physically handling children in an inappropriate manner. During observations, LPA did not witness any staff physically harming children or using inappropriate physical discipline or interactions with children in care. An unusual incident report regarding this incident was sent via email to the department and received on 02/27/2026.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated,

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00. Exit interview was conducted with the principal, Lilia Hernandez, including, but not limited to Provider Rights, Appeal Procedures and Agencies Consultative Role.

SUPERVISORS NAME: Rita Ramos
LICENSING EVALUATOR NAME: Melissa Zaragoza
LICENSING EVALUATOR SIGNATURE:

DATE: 05/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/26/2026
LIC9099 (FAS) - (06/04)
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