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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 192001046
Report Date: 05/16/2023
Date Signed: 05/16/2023 01:25:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2023 and conducted by Evaluator Loyce Phillips
PUBLIC
COMPLAINT CONTROL NUMBER: 58-CC-20230302114006
FACILITY NAME:BATRES FAMILY CHILD CAREFACILITY NUMBER:
192001046
ADMINISTRATOR:BATRES, SANDRAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 766-3899
CITY:NORTH HOLLYWOODSTATE: CAZIP CODE:
91606
CAPACITY:14CENSUS: 6DATE:
05/16/2023
UNANNOUNCEDTIME BEGAN:
12:40 PM
MET WITH:SANDRA BATRES, LICENSEETIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Allegation #1: Lack of Supervision-Licensee did not prevent inappropriate interactions between day care children
Allegation #2: Personal Rights-Licensee hits day care children
Allegation #3: Personal Rights-Licensee yells at day care children
Allegation #4: Personal Rights-Licensee forces day care children to eat
Allegation #5: Food Service-Licensee is not providing adequate food service to day care children
Allegation #6: Personal Rights-Licensee does not treat day care children with dignity
Allegation #7: Personal Rights-Licensee does not clean facility properly
INVESTIGATION FINDINGS:
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On 5/16/2023, Licensing Program Analyst (LPA), Loyce Phillips conducted an unannounced visit for the purpose of delivering the findings on the above allegations. LPA was greeted by Licensee, Sandra Batres and toured the facility. LPA observed 6 children in care with 2 staff.

During this investigation, LPA toured the facility at each visit. LPA interview staff, children, parents and a field representative for the food program. LPA obtained documents, and documented observations. Children who were interview did not express any issues or concerns regarding the Licensee. During parent interviews, parents disclosed they were satisfied with the quality of care provided at the facility and did not express any concerns regarding the food services or discipline policy.

9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 58-CC-20230302114006
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO CC NORTH, 300 CONTINENTAL BLVD. STE 290A
EL SEGUNDO, CA 90245
FACILITY NAME: BATRES FAMILY CHILD CARE
FACILITY NUMBER: 192001046
VISIT DATE: 05/16/2023
NARRATIVE
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Based on the information provided, LPA was unable to corroborate the above-mentioned allegations. Therefore, the allegations are deemed Unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur.

No deficiencies are being cited accordance to Title 22 of the California Code of Regulations and/or Health & Safety Codes.

An exit interview was conducted, a copy of this report, appeals rights and a notice of site visit were discussed and provided to Licensee.

SUPERVISORS NAME: Karren Starks
LICENSING EVALUATOR NAME: Loyce Phillips
LICENSING EVALUATOR SIGNATURE:

DATE: 05/16/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2