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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 192007298
Report Date: 04/09/2026
Date Signed: 04/09/2026 12:51:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/08/2026 and conducted by Evaluator Joanne Solorio Campos
COMPLAINT CONTROL NUMBER: 33-CC-20260408085903
FACILITY NAME:CANAL FAMILY CHILD CAREFACILITY NUMBER:
192007298
ADMINISTRATOR:CANAL, IRMAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(626) 338-3361
CITY:BALDWIN PARKSTATE: CAZIP CODE:
91706
CAPACITY:14CENSUS: DATE:
04/09/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:TIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Record Keeping
INVESTIGATION FINDINGS:
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On Thursday April 9, 2026, Licensing Program Analysts (LPAs) Joanne Solorio-Campos and Caroline Nguyen conducted an unannounced complaint investigation for the above allegation. LPAs met with Irma Canal, whom the purpose of the visit was explained and then guided LPAs on a tour of the facility. LPAs observed a total of 6 children in care and 2 staff present.

During the investigation, Licensing staff obtained Children’s Roster and conducted interviews with the Licensee, Staff #1 (S1), Staff #2 (S2), Child #1 (C1), Child #2(C2) and Child #3(C3).

Allegation: Licensee does not maintain records for day care child.

It was reported to the department that there is a child that occasionally visits the facility and is not enrolled. There is also no documentation/records for the child.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 33-CC-20260408085903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754
FACILITY NAME: CANAL FAMILY CHILD CARE
FACILITY NUMBER: 192007298
VISIT DATE: 04/09/2026
NARRATIVE
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During interviews with the staff, one staff disclosed that there is a child that has visited the facility on random occasions, but is only here for a short period of time and never daily. Per C1 they disclosed a baby’s name (Child #4(C4)) who was not present at this time. C1 pointed to the house next door and stated that they live there, and came to the facility to play. C2 nodded while saying yes. C3 did not make any disclosures regarding the allegation.

Per Licensee’s interview, she disclosed that she occasionally accepts the neighbor’s child(C4) in her facility for a couple of hours but only when she is under her licensed capacity. Licensee stated that she is aware of licensing requirements and should have had documentation for this child. Licensee stated she does not take payment for the child as she only accepts the child to come for minimal hours at a time and it is never daily.

LPAs obtained children’s roster and observed attendance sheets and did not observe C4 in the records.

Based on interviews, observations and disclosures made during the department investigation, the preponderance of evidence and the standard has been met, therefore, the allegation is found to be substantiated. California Code of Regulations (Title 22 Division & Chapter), are being cited on the attached deficiencies page LIC 9099-D. These incidents pose a potential risk to the Health and Safety of the children in care.

Exit interview was conducted with Irma Canal, Licensee.
Appeal rights were provided.
The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 33-CC-20260408085903
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MONTEREY PARK CC RO, 1000 CORPORATE CNTR DR. 200-B
MONTEREY PARK, CA 91754

FACILITY NAME: CANAL FAMILY CHILD CARE
FACILITY NUMBER: 192007298
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/08/2026
Section Cited
CCR
102421(a-e)
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The licensee shall maintain, in each child's record....a copy of the emergency information card...a copy of documentation verifying the child's enrollment...the licensee shall maintain, in the child's record, proof of parent notification
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Licensee will enroll child by POC due date.
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Based on observation, interview and record review, the licensee did not comply with the section cited above in not maintaining one child's record for review.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Katrina Chicote
LICENSING EVALUATOR NAME: Joanne Solorio Campos
LICENSING EVALUATOR SIGNATURE:

DATE: 04/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3