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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 192011078
Report Date: 08/26/2025
Date Signed: 08/26/2025 01:43:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/17/2025 and conducted by Evaluator Hanna Cha
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250617092342
FACILITY NAME:ZALDANA FAMILY CHILD CAREFACILITY NUMBER:
192011078
ADMINISTRATOR:ZALDANA, MARIA GLADYSFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 834-4636
CITY:ARLETASTATE: CAZIP CODE:
91331
CAPACITY:14CENSUS: 7DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Maria Gladys Zaldana; LicenseeTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Personal Rights: Staff not meeting daycare child’s diapering needs resulting in a diaper rash.

Neglect and Lack of Supervision: Lack of supervision resulting in daycare child sustaining multiple injuries.
INVESTIGATION FINDINGS:
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On 08/26/2025 at 9:30am, LPA Hanna Cha met with Licensee Maria Gladys Zaldana. The purpose of the inspection is to conduct a subsequent complaint follow-up and deliver the findings of the above allegations. Upon arrival, LPA observed six preschool children, and one infant being supervised by Licensee and Staff #3.

The investigation consisted of interviews with children, staff, Licensee, and parents. Interviews conducted with Licensee, Staff #2, and Staff #3 revealed diapers are being changed as needed including after nap time. The statements also indicated that at times children had skin reactions when parents switched diaper brands.

Please see complaint investigation report LIC 9099-C for report continuation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250617092342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ZALDANA FAMILY CHILD CARE
FACILITY NUMBER: 192011078
VISIT DATE: 08/26/2025
NARRATIVE
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Concerning the allegation of Child #1 (C1) sustaining multiple injuries at the facility, statements obtained from children, Licensee, and Staff #2 revealed C1 was running with a toy in his hand while Licensee, S2, and other children were present with the child in the back yard. It was disclosed that while C1 was running, he fell and sustained scratches on his face from the toy he was holding. Licensee applied ice pack and notified C1s parent at pick-up time. LPA inspected the area where C1 fell and did not observe any hazards that could have led to C1s accident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the above allegations are the result of neglect and lack of supervision violation and personal rights violation. Therefore the allegations are unsubstantiated.

A notice of site visit was given to licensee and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Exit interview conducted and report was reviewed with the licensee Maria Gladys Zaldana.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2