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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700432
Report Date: 07/17/2026
Date Signed: 07/17/2026 05:03:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2026 and conducted by Evaluator Ryan Chan
COMPLAINT CONTROL NUMBER: 47-HC-20260526130623
FACILITY NAME:FILIPINO AMERICAN PERSONAL HEALTH CARE SERVICESFACILITY NUMBER:
194700432
ADMINISTRATOR:RANDALL AND MARILOU FROSTFACILITY TYPE:
300
ADDRESS:8671 WILSHIRE BLVD. STE 709TELEPHONE:
(323) 537-5733
CITY:BEVERLY HILLSSTATE: CAZIP CODE:
90211
CAPACITY:CENSUS: DATE:
07/17/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Marilou Frost - LicenseeTIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Home Care Organization is employing Home Care Aides as 1099
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 7/17/26, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted a follow up investigation visit regarding the above complaint allegation. Upon arrival, EA met with licensee Marilou Frost.
During the course of the investigation, EA interviewed licensee and reviewed financial documents and contractual agreements. Records reviewed indicate the licensee has a separate referral agency under an LLC where the caregivers are independent contractors.

The Department has investigated the complaint with the allegation listed above. Based on interviews conducted and documents reviewed, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED.

EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to the licensee.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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