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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700680
Report Date: 05/09/2025
Date Signed: 05/14/2025 08:16:09 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Ryan Chan
COMPLAINT CONTROL NUMBER: 47-HC-20250312085501
FACILITY NAME:COMFORTING CAREGIVERSFACILITY NUMBER:
194700680
ADMINISTRATOR:TAVITIAN, HAGOPFACILITY TYPE:
300
ADDRESS:655 N CENTRAL AVE STE #1740TELEPHONE:
(424) 310-8858
CITY:GLENDALESTATE: CAZIP CODE:
91203
CAPACITY:CENSUS: DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Hagop Tavitian - LicenseeTIME COMPLETED:
10:15 AM
ALLEGATION(S):
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HCA's are filling the pill box every week.
INVESTIGATION FINDINGS:
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On 5/9/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted a follow-up investigation regarding the above complaint allegation. Licensee Hagop Tavitian was not available at his office, this repot was provided via phone call.

During the course of the investigation EA reviewed the home care organization’s (HCO) orientation on power point provided to newly hired home care aides (HCA), sign in sheets for orientation traininng, then interviewed the licensee and 3 active HCAs. Reporting party alleges HCAs are filling pill boxes of clients with client’s medication. The orientation training indicates the HCO only provides non-medical services to clients; however, the power point training did not specifically address filling pill boxes. Two of the HCAs interviewed stated they received training from the HCO not to fill pill boxes and the third HCA could not recall if she received training specifically regarding filling client’s pill boxes but stated she knew from experience not to fill pill boxes.
(see pg 2)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20250312085501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: COMFORTING CAREGIVERS
FACILITY NUMBER: 194700680
VISIT DATE: 05/09/2025
NARRATIVE
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Page 2

Based on the evidence gathered and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED.

EA concluded with an exit interview and provided a copy of this report along with appeal rights to the licensee via email.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2