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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700700
Report Date: 11/19/2025
Date Signed: 11/19/2025 09:44:35 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Joshua Rarela
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20251114150152
FACILITY NAME:A BETTER SOLUTION IN HOME CAREFACILITY NUMBER:
194700700
ADMINISTRATOR:MEJIA, AKIRAFACILITY TYPE:
300
ADDRESS:5535 BALBOA BLVD SUITE 111TELEPHONE:
(818) 826-2199
CITY:ENCINOSTATE: CAZIP CODE:
91316
CAPACITY:CENSUS: DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Veronica Li, LicenseeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Home Care Organization (HCO) used a Home Care Aide (HCA) that did not have an active HCA Registry
INVESTIGATION FINDINGS:
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Enforcement Analyst (EA), Joshua Rarela, with the Home Care Services Branch (HCSB) conducted an onsite inspection for the purpose of a Complaint Investigation. The EA met with the Home Care Organization (HCO) licensee named above and discussed the allegation.

During the course of the investigation, EA interviewed HCO personnel and reviewed records including the Home Care Aide (HCA) Registry Records, HCA's Criminal Record Clearances, and Guardian Database Records.

It was alleged that the HCO dispatched an HCA without an active HCA Registry. The HCO stated that the HCA had an active HCA Registry, but the HCA Registry expired during the HCA's employment. The HCA provided home care services for several shifts with the expired HCA Registry. The HCO stated that as soon as they realized the expired HCA Registry, they removed the HCA from their shift. (CONTINUED)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 47-HC-20251114150152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: A BETTER SOLUTION IN HOME CARE
FACILITY NUMBER: 194700700
VISIT DATE: 11/19/2025
NARRATIVE
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Based on EA's observations, interview and records review, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. A copy of this report, HCS9099-D, and appeal rights were provided electronically.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 47-HC-20251114150152
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: A BETTER SOLUTION IN HOME CARE
FACILITY NUMBER: 194700700
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/19/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/26/2025
Section Cited
1796.43(a)
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(a) Home care organizations that employ affiliated home care aides shall ensure the affiliated home care aides are cleared on the home care aide registry before placing the individual in direct contact with clients.

This requirement was not met as evidenced by:
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The HCO removed the HCA from their shift upon discovering the expired HCA Registry. The HCA is no longer employed with the HCO. The HCO reinforced their internal tracking of their HCAs' Registry status to ensure HCAs are not dispatched with an expired HCA Registry. No further follow-up needed at this time.
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Based on the investigation findings, the HCO failed to ensure that the HCA had an active HCA Registry prior to dispatching the HCA to provide home care services, a finding which poses an immediate Health and Safety risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3