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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700708
Report Date: 05/09/2025
Date Signed: 05/09/2025 01:23:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/22/2025 and conducted by Evaluator Ryan Chan
COMPLAINT CONTROL NUMBER: 47-HC-20250222133504
FACILITY NAME:ARCHANGEL CARE SERVICES LLCFACILITY NUMBER:
194700708
ADMINISTRATOR:REGALIZA, MARILENEFACILITY TYPE:
300
ADDRESS:5750 DOWNEY AVENUE, STE 301TELEPHONE:
(562) 252-2310
CITY:LAKEWOODSTATE: CAZIP CODE:
90712
CAPACITY:CENSUS: DATE:
05/09/2025
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Maria Nonato - Officer In ChargeTIME COMPLETED:
01:45 PM
ALLEGATION(S):
1
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9
Home Care Aides do not have a fingerprint clearance prior to caring for clients.
INVESTIGATION FINDINGS:
1
2
3
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5
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8
9
10
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13
On 5/9/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted a follow-up investigation visit regarding the above complaint allegation. Upon arrival, EA met with Officer In Charge Maria Nonato.

During the course of the investigation EA reviewed 51 home care aide (HCA) files for proof of fingerprint clearance and interviewed Ms. Nonato. Of the 51 HCA files reviewed, all had fingerprint clearances. Ms. Nonato stated they do not hire the applicant unless the applicant has fingerprint clearance and HCA registry, this is part of the hiring process.

Based on the evidence gathered and interviews conducted, the preponderance of evidence standard has not been met, therefore the above allegation is found to be UNSUBSTANTIATED. EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to Ms. Nonato.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Ryan Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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