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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700749
Report Date: 12/03/2025
Date Signed: 12/03/2025 09:48:20 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Joshua Rarela
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20251118141342
FACILITY NAME:RADIANCE HOME CARE SERVICES LLCFACILITY NUMBER:
194700749
ADMINISTRATOR:MARY ANN VELOSOFACILITY TYPE:
300
ADDRESS:11716 DORAL AVETELEPHONE:
(626) 765-1617
CITY:PORTER RANCHSTATE: CAZIP CODE:
91326
CAPACITY:CENSUS: DATE:
12/03/2025
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Pauline OgbacTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Home Care Organization is using independent contrators to provide care
INVESTIGATION FINDINGS:
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Enforcement Analyst (EA), Joshua Rarela, with the Home Care Services Branch (HCSB) conducted an inspection of a Complaint Investigation. The EA met with the Home Care Organization (HCO) representative named above and discussed the allegation.

During the course of the investigation, EA interviewed HCO personnel and reviewed records including the HCO's Quarterly Contribution Return and Report of Wages filed with the Employment Development Department (EDD) of California for their Home Care Aides (HCA) which noted income taxes withheld, HCAs' Criminal Record Clearances and Associations, and HCAs' Home Care Aide Registry.

(CONTINUED)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20251118141342
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: RADIANCE HOME CARE SERVICES LLC
FACILITY NUMBER: 194700749
VISIT DATE: 12/03/2025
NARRATIVE
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(CONTINUATION)

The HCO administrator stated that they do not give their HCAs an option whether to operate as a 1099 Contractor or a W-2 employee. The HCO administrator stated that they do not hire independent contractors as that would be against Home Care statutes. Records obtained could not corroborate the allegation that the HCO is employing independent contractors to provide care.

Based on the EA's observations, interviews and records review, there was insufficient evidence to prove the allegation as the preponderance of evidence standard was not met although the allegation may have happened or is valid, therefore the allegation is found to be unsubstantiated. A copy of this report and appeal rights were provided via electronic mail.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2