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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 194700762
Report Date: 05/13/2026
Date Signed: 05/14/2026 01:16:47 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/10/2026 and conducted by Evaluator Joshua Rarela
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20260410095506
FACILITY NAME:ABSOLUTE ALL CAREFACILITY NUMBER:
194700762
ADMINISTRATOR:NARVAEZ, ROBERTOFACILITY TYPE:
300
ADDRESS:31769 PASEO FELIZTELEPHONE:
(818) 860-9610
CITY:CASTAICSTATE: CAZIP CODE:
91384
CAPACITY:CENSUS: DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Roberto NarvaezTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Home Care Aides do not have a fingerprint clearance or exemption
INVESTIGATION FINDINGS:
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Enforcement Analyst (EA), Joshua Rarela, with the Home Care Services Branch (HCSB) conducted an onsite
inspection for the purpose of a Complaint Investigation. The EA met with the Home Care Organization (HCO)
representative named above.

During the course of the investigation, EA interviewed HCO personnel and reviewed Guardian Association History, Criminal Record Clearances, Home Care Aide (HCA) Duty Statements, HCA Registry Database and HCO Insurance Requirements and Training Agenda.

It was alleged that the HCO's Home Care Aides do not have a fingerprint clearance or exemption.

(CONTINUED)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20260410095506
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: ABSOLUTE ALL CARE
FACILITY NUMBER: 194700762
VISIT DATE: 05/13/2026
NARRATIVE
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The licensee stated that the HCO has not hired any home care aides during the entire licensure term. They further denied employing 1099 independent contractors, undocumented workers, or any personnel lacking required HCSB qualifications and criminal clearances.

Based on the EA's observations, interviews and records review, there was insufficient evidence to prove the allegation as the preponderance of evidence standard was not met although the allegation may have happened or is valid, therefore the allegation is found to be unsubstantiated. A copy of this report and appeal rights were provided via electronic mail.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2